Senior Sales Engineer, Forethought
AI for customer support teams
Job no longer available
AI for customer support teams
101-200 employees
Job no longer available
101-200 employees
Company mission
To unlock human potential through artificial intelligence, starting with transforming customer service on the leading AI platform for customer-first experiences.
Role
Who you are
- 5+ years experience working as either:
- Enterprise Sales Engineer, Data Analyst, Data Engineer, Data Scientist, AI/ML Engineer, or Big Data Consultant related role
- Hands-on experience with Python, SQL, HTML, JavaScript and bash script
- Experienced in working with APIs
- Experienced in working in a client-facing role, ideally in a pre-or post-sales support role
- Familiarity with concepts and technologies used in building large-scale end-to-end machine learning infrastructures
- Familiarity with Machine Learning and/or NLP concepts and use cases
- Good understanding of software/SaaS sales cycle and strategies
- Excellent communication skills, able to explain complex technical concepts to non-technical audiences
- Good to have: Experience with Helpdesk technologies like Zendesk, Salesforce, ServiceNow, etc
What the job involves
- Strategize and work closely with the Sales team to align on objectives of client meetings, prioritize opportunities and provide technical solution leadership for sales opportunities
- Build and deliver customized demos to clients, from practical users to executive demonstrations
- Present solution proposals, business benefits, competitive advantages, and how Forethought solutions can meet clients' current and future needs
- Lead technical scoping sessions with clients to collect, analyze, clarify, and document business requirements. Provide clients with solution proposals, ROI, Mutual Success Plan, and Implementation timelines
- Guide customers through proof of concepts to help with their evaluation of Forethought
- Become a trusted advisor for client accounts and provide practical guidance in the business value of proposed solution, set expectations with clients to ensure customer satisfaction
- Demonstrate thought leadership and provide guidance to clients on adopting AI solutions to improve the efficiency of existing business processes
- Work closely with the Implementation team, Engineering team, Product team, and other Sales Engineers to strategize on opportunities, cross-training, and knowledge transfer
Our take
Forethought is an innovative artificial intelligence platform which builds and customises enterprise workflow management agents. Its main solution is Agatha, an intelligent machine learning-based assistant that plays an active role within customer support teams.
The company's service enables businesses to reduce agents' workload and respond to customer service tickets more quickly. The platform delivers useful information, enabling customers to resolve password and account change issues without involving customer service agents.
Driven by intelligent algorithms, Forethought recognises gaps in the knowledge and documentation of companies, enabling them to improve their support operations and get better information to customers.
In 2024, consumer retail spending via chatbots reached $142 billion globally. Forethought is well placed to grab a decent portion of this market, especially following its release of SupportGPT, the world's first generative AI platform for customer support. The company built this with the help of OpenAI's technology, exemplifying the high standard of partnerships Forethought is pursuing.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-18% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
May 2025
$25m
SERIES D
Dec 2021
$65m
SERIES C
Total funding: $116m
Company benefits
- A chance to be an early member of a hyper-growth startup with equity to match
- An opportunity to help us define a new market within AI
- Ability to solve challenging problems with a world-class team
- A low-ego company culture that is obsessed with feedback and helping each other grow
- Hybrid work structure that allows you to choose where you get your best work done
- Competitive medical, dental, and vision coverage
- Paid maternity, paternity, & adoption leave
- Unlimited paid time off
Company HQ
Financial District, San Francisco, CA
Leadership
Deon Nicholas
(Co-Founder & Chairman)Mathematics and Computer Science at the University of Waterloo. Engineer at Facebook, Palantir, Dropbox and Pure Storage.
Sami Ghoche
(Co-Founder & CEO)Former Senior Machine Learning Engineer at Linkedin and was a Teaching Fellow for CS108 at Harvard University.
Salary benchmarks
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