Junior IT Support Specialist, Moonfare
Digital private equity investing
Open for applications
Digital private equity investing
201-500 employees
Open for applications
201-500 employees
Company mission
To lead a new era for private equity investing and open the door to higher returns for more people.
Role
Who you are
- At least 1 year of hands-on experience in an IT helpdesk role
- Previous experience with remote desktop support tools and IT service management (ITSM) software
- Initial experience troubleshooting Apple Mac systems, including macOS
- Good understanding of Microsoft Office, basic network troubleshooting and general IT support practices
- Familiarity with mobile device management (MDM) solutions and basic networking concepts
- Excellent problem-solving skills with the ability to diagnose and resolve technical issues efficiently
- Ability to work independently and as part of a team, managing multiple tasks simultaneously in a fast-paced environment
- Capable of collaborating with cross-functional teams and engaging with stakeholders at all levels
- Strong verbal and written communication skills in English, with a customer-focused approach to support
- German language skills are a plus
What the job involves
- We are seeking a proactive and technically skilled Junior IT Support Specialist to join our dedicated team. This role is ideal for someone looking to expand their knowledge and skills in IT.
- You will play a key role within the IT Team, assisting in daily operations by providing support and training to our colleagues. We are looking for a customer-focused team member who will work across all teams and locations at Moonfare
- Provide first-line support to end-users for hardware, software and network-related issues
- Troubleshoot and resolve technical issues related to Mac OS, iOS, Apple software and peripheral devices
- Maintain and update the IT Helpdesk ticketing system, ensuring timely resolution and documentation of all incidents and requests
- Collaborate with senior IT staff to review and resolve complex technical problems
- Perform routine maintenance tasks, such as software updates, system backups and hardware diagnostics
- Provide remote and on-site support as needed, ensuring minimal disruption to users’ workflow
- Document troubleshooting steps and solutions in the knowledge base for future reference and training purposes
- Stay current with the latest technology trends, software updates and troubleshooting techniques, particularly related to Apple products
Our take
Many high-level investment opportunities are solely reserved for financial institutions. This means that for most private investors, top-tier equity funds are completely out of reach. Moonfare solves this problem by giving individuals access to institution-level investing.
Moonfare's platform allows investors to take part in funding rounds offered up by some of the biggest names in investing, including The Carlyle Group and Tiger Global. The company offers investment opportunities with investment minimums as low as €50,000, which is about 100x less than the traditional minimum - so while not everyone can afford to make investments through the company, a much larger pool of people have the ability to enter private markets.
Moonfare is headed up by an impressive team of KKR, BlackRock, Amazon and J.P. Morgan alums, which adds significant credibility to their product. The company has also raised significant investment, which will be used to fund new product development and market expansion.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Feb 2023
$15m
SERIES C
Mar 2022
$35m
SERIES C
Total funding: $214.8m
Company benefits
- Stock option program
- 25 vacation days + one more for each year served
- Annual growth budget of the higher option between €1,500 and two percent of the base salary
- Free daily lunches
- Mental health support
- High-end equipment for home and office
- €2,000 Referral bonus
Company values
- Ownership - We think and act like owners
- Growth - We build a business by building people
- Dedication - Everything that matters, we do 100%
- Transparency - We champion transparency and integrity
Company HQ
Wrangelkiez, Berlin, Germany
Articles
Leadership
Dr Steffen Pauls
(CEO & Chairman)Previously worked as a Project Leader at the Boston Consulting Group, and as Managing Director & Head of Germany at KKR. Has founded companies such as MOMENTAR and 7 Global Capital.
Alexander Argyros
(Board Member)Previously worked as an Associate at J.P. Morgan, and was Co-Founder and Managing Director of Somuchmore GmbH.
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