Technical Account Manager, Ujet
$100-115k
+ Stock options
AI-powered contact center solutions
Open for applications
AI-powered contact center solutions
201-500 employees
Open for applications
$100-115k
+ Stock options
201-500 employees
Company mission
To enable exceptional customer experiences and business growth for customer contact centres.
Role
Who you are
- If you are a self-starter, find yourself constantly taking on new challenges, working feverishly until you find solutions, and pride yourself in providing an excellent customer experience, you're in the right place!
- Ability to analyze & interpret business requirements and customer interactions to anticipate and guide client needs. Chip into internal roadmap sessions to translate them into project plans and timelines
- Five years or more experience working as a professional services consultant, customer success engineer, technical account manager, Solutions Architect or sales engineer
- The ability to understand customers’ needs and suggest timely solutions
- Outstanding verbal and written communication skills
- Strong analytical and problem-solving skills
- Bachelor’s Degree Preferred or equivalent experience
What the job involves
- As a Technical Account Manager, you will be responsible for working with and guiding UJET’s customers toward successful adoption of the service
- You will partner very closely with our senior Customer Account Managers to develop deep customer relationships
- You will be the main point of contact for all technical questions and assistance for these customers and represent their needs back to customer support, product management, engineering, and sales
- And, you will work with the rest of the Customer Success team to build out and cultivate a customer community to enhance the experience of our customers
- Collaborate cross-functionally with Sales, Success, Support, Data, Product, and Engineering teams to drive strategic success plans, QBRs, ERBs, and to secure next steps of support tickets and feature requests
- Address all product-related queries on time
- Train customers to use products successfully
- Give developers with clients’ feedback to help identify potential new features or products
- Assist customers with planning and execution of technical solution implementations, and removing technical blockers
- Analyze customers’ needs and recommend upgrades or additional features to meet their requirements
- Represent customer needs internally with our product management and engineering teams
- The ability to thrive in a fast-paced, high growth and rapidly changing environment
- A demonstrated passion for making customers wildly successful
Our take
Generative AI is quickly becoming a common tool for companies, and this trend can be seen especially within the customer service and experience sector. Call centres and other customer-facing roles are being facilitated increasingly by AI - and UJET leverages generative AI to help its enterprise customers create tailored customer experiences.
UJET has built a cloud-native platform that positions AI at every touchpoint of an enterprise’s customer journey. Alongside a frictionless CX journey, UJET analyses customer interactions to provide its clients with insights and operation streamlining suggestions. This ultimately builds an end-to-end system for communicating with enterprise clients.
It’s a precision use of generative AI capabilities, and the company has done well to hone in on specific concerns for its enterprise clients. Significant investment was awarded in 2024 and will be used to accelerate UJET’s capabilities in a market that is only set to become more attractive to investors.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Company benefits
- Medical, dental, and vision plans with both employee and dependent coverage options
- Traditional and Roth 401 (k) plans
- Opportunity to earn UJET shares and stock options
- Maternity & paternity Leave - we offer all employees 12 weeks of paid maternity and paternity leave
- Unlimited PTO and flexible work hours
- Easily apply pre-tax funds to your commuter card for easy transportation to and from work
Company values
- Innovation - We relentlessly pursue advancements in AI and customer-centric technologies
- Customer Obsession - We put customers at the heart of every decision and interaction
- Security & Trust - We prioritize data security and ethical use of AI, without compromising insights
- Elegant UX - We design solutions and experiences that are intuitive and easy to use, with minimal time and effort
- Powerful Relationships - Our customers and partners are family - and we value them more than anything
Company HQ
Yerba Buena, San Francisco, CA
Articles
Leadership
Anad Janefalkar
(Founder & Co-CEO)Previously an Advisor at select startups. Was also VP of Hardware Engineering at Thalmic Labs, Senior Engineering Manager at Jawbone and Lead Engineer at HP Palm.
Vasili Triant
(Co-CEO)Previously COO and Chief Business Officer at the company. Prior to this, they were a Board Advisor at Hire Endeavors, Strategic Advisor at Talkdesk and Board Member at Servion Global Solutions.
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