Solutions Architect, Hyperscience

• 5+ years in a Technical Account Manager, Implementation Consultant, Solutions Engineer, or Customer Success Engineer role at a software company
• Strong experience with customers and complex technical products
• Deep understanding of system integrations, APIs, security, and IT infrastructure
• Project management experience – guiding multiple stakeholders through complex implementations
• Excellent problem-solving skills and ability to troubleshoot technical challenges
• Effective communication of technical concepts to both technical and non-technical audiences
• Demonstrated ability to design end-to-end solutions by mapping customer needs to software capabilities

Desirable

• The Solution Architecture (SA) team at Hyperscience is composed of dedicated professionals who are passionate about bridging customers' technical goals and challenges with Hyperscience's innovative solutions
• This team plays a crucial role in ensuring customer success by offering proactive strategic and technical guidance, driving product adoption, growth, and building deeper customer relationships
• Their mission is to turn every customer into a lifelong Hyperscience champion and advocate
• As a Solutions Architect, you will be the primary technical advisor and trusted partner for customers, ensuring they successfully implement, adopt, and optimize our platform
• This role blends technical consulting, implementation, and ongoing account management, focused on delivering measurable outcomes
• You will work closely with customer engineering teams, IT leaders, and business stakeholders to ensure smooth deployments, troubleshoot challenges, and proactively drive long-term success
• Your ability to combine deep technical acumen with strong customer engagement skills will be key to fostering lasting partnerships and unlocking expansion opportunities
• This is a hybrid role: includes travel to customer sites across the US as needed to support onboarding, implementation, and strategic account planning
• Lead technical onboarding and deployment for customers, ensuring a smooth go-live experience
• Guide customers through configuration, integrations, and best practices for optimizing our platform
• Act as a technical project manager, aligning internal teams and customer stakeholders
• Serve as the primary technical point of contact for assigned accounts
• Proactively monitor product adoption and drive best practices to maximize value realization
• Identify and mitigate technical risks and adoption blockers
• Conduct technical health checks, optimization reviews, and advisory sessions
• Troubleshoot complex issues, collaborating with Technical Services, Product, and Engineering
• Advise on workflow optimization, automation, and performance improvements
• Provide product feedback to influence roadmap and features
• Partner with AEs to identify expansion opportunities
• Support renewal discussions by demonstrating business impact and success metrics
• Build strong relationships with customer IT teams, architects, and executive stakeholders
• This is a field-based position supporting the U.S. East Coast territory