Support Associate, Tabeo

Salary not provided

Employee share options available

Junior, Mid and Senior level

Remote in EU, UK

More information about location

Finance provider for private healthcare

Job no longer available

Finance provider for private healthcare

21-100 employees

HealthcareB2BPaymentsAccessibility

Job no longer available

Salary not provided

Employee share options available

Junior, Mid and Senior level

Remote in EU, UK

More information about location

21-100 employees

HealthcareB2BPaymentsAccessibility

Company mission

To simplify payments in primary care and automate crucial, administrative tasks for the support team by providing an integrated platform.

Job

Company

Role

Who you are

1 to 5 years prior experience in a consumer facing role
Excellent communication and writing skills
Ability to engage with customers in any situation (lead or arrears)
Highly organised, meticulous and able to work on multiple projects simultaneously
Comfortable handling both outbound and inbound customer calls and queries
Flexibility is a must. We work in a fast-paced environment and we are growing very quickly. This means that you may be given additional responsibilities to help out other teams throughout the business

What the job involves

Customer Success:
Answer customers queries in a timely manner
Coordinate complex cases internally
Understand and master and FAQ usage
Optimise and participate in projects increasing the automation of our Customer Success
Expand our FAQ library
Credit Risk:
When needed, ensure that manual verifications are done in a timely and effective manner
Verify that information are correct and documents are genuine
Ensure documents and information provided meet the underwriting standards required
Sales:
Keep track of Sales metrics in order to be able to identify “dormant” merchants
Contact and engage these dormant merchants
Provide updates and training sessions to merchants to better utilise Tabeo’s platform
Qualify leads on behalf of our merchants as part of our online marketing support solution
Early arrears:
Engage customers early arrears by contacting them 24h after missing a payment deadline
Determine the issue for arrears and coordinate with the collections team to assist those customers

Our take

Tabeo is on a mission to make private healthcare more accessible by providing doctors with payment and online patient experience tools. Its technology enables healthcare providers to offer Buy Now Pay Later financing solutions to customers.

Over the past couple years Tabeo has increased its revenue 10x. The company is not only finding success because it has addressed the urgent matter of making healthcare more accessible, but also as it has tapped into both short and long term trends, with NBPL being one of the fastest growing sectors of consumer finance.

It isn't slowing down anytime soon either, having recently acquired £750M from Forward Flow. As patient finance for primary care in the UK is expected to grow to £1,000+M per year by 2030, this funding couldn't come at a better time. With the capital., Tabeo is ready to continue growing and acquire new enterprise customers.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Trustpilot (4.4)

Company

Funding (2 rounds)

May 2021

$5.3m

SERIES A

Jan 2019

$3.4m

SEED

Total funding: $8.7m

Company benefits

Employee share options
£2,000 per annual CPD package to be used at your discretion
Full kit for home office
Health insurance and life assurance (including dental and optical) for UK staff
Company trips
24 days holiday annually, plus a day off on your birthday
Extended parental leave
Contributing pension scheme for UK staff

Company HQ

Finsbury, London, UK

Leadership

Paul Ebert

(Founder & CEO)

Previously founded P6 Capital, acting as Director. Experience as Senior Vice President of Strategy and Product for Borro, Global Head of Sales for Funding Circle Deutschland, and as an Associate for Credit Suisse.

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