Support Associate, Tabeo

Salary not provided

Employee share options available

Junior, Mid and Senior level

Remote in EU, UK

More information about location

Finance provider for private healthcare

Open for applications

Finance provider for private healthcare

21-100 employees

HealthcareB2BPaymentsAccessibility

Open for applications

Salary not provided

Employee share options available

Junior, Mid and Senior level

Remote in EU, UK

More information about location

21-100 employees

HealthcareB2BPaymentsAccessibility

Company mission

To make healthcare more accessible and affordable.

Job

Company

Role

Who you are

1 to 5 years prior experience in a consumer facing role
Excellent communication and writing skills
Ability to engage with customers in any situation (lead or arrears)
Highly organised, meticulous and able to work on multiple projects simultaneously
Comfortable handling both outbound and inbound customer calls and queries
Flexibility is a must. We work in a fast-paced environment and we are growing very quickly. This means that you may be given additional responsibilities to help out other teams throughout the business

What the job involves

Customer Success:
Answer customers queries in a timely manner
Coordinate complex cases internally
Understand and master and FAQ usage
Optimise and participate in projects increasing the automation of our Customer Success
Expand our FAQ library
Credit Risk:
When needed, ensure that manual verifications are done in a timely and effective manner
Verify that information are correct and documents are genuine
Ensure documents and information provided meet the underwriting standards required
Sales:
Keep track of Sales metrics in order to be able to identify “dormant” merchants
Contact and engage these dormant merchants
Provide updates and training sessions to merchants to better utilise Tabeo’s platform
Qualify leads on behalf of our merchants as part of our online marketing support solution
Early arrears:
Engage customers early arrears by contacting them 24h after missing a payment deadline
Determine the issue for arrears and coordinate with the collections team to assist those customers

Our take

Tabeo is on a mission to make private healthcare more accessible by providing doctors with payment and online patient experience tools. Its technology enables healthcare providers to offer Buy Now Pay Later financing solutions to customers.

Over the past couple years Tabeo has increased its revenue 10x. The company is not only finding success because it has addressed the urgent matter of making healthcare more accessible, but also as it has tapped into both short and long term trends, with NBPL being one of the fastest growing sectors of consumer finance.

The company saw strong growth despite little investment until a round of Series A funding in 2021, led by Hambro Perks. This will be used to expand into new markets around the world, including Germany, Spain, and the US.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Trustpilot (4.3)

Company

Funding (2 rounds)

May 2021

$5.1m

SERIES A

Jan 2019

$3.2m

SEED

Total funding: $8.3m

Company benefits

Employee share options
Contributory pension scheme
Perks and benefits, plus a generous £2k annual training and development budget to be used at your discretion
Full kit for home office
Company mobile phone

Company HQ

Victoria, London, UK

Articles

Why we invested in Tabeo

Paste Patient Finance – we can make treatment more affordable

Leadership

Paul Ebert

(CEO)

Previously founded P6 Capital, acting as Director. Experience as Senior Vice President of Strategy and Product for Borro, Global Head of Sales for Funding Circle Deutschland, and as an Associate for Credit Suisse.

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