Vice President of Information Security and Tech Operations, The RealReal
USA
$250-295k
Depending on role, employees may also be eligible for a bonus program
Online marketplace for authentic, resale luxury goods
Job no longer available
Online marketplace for authentic, resale luxury goods
1001+ employees
Job no longer available
$250-295k
Depending on role, employees may also be eligible for a bonus program
1001+ employees
Company mission
To extend the lifecycle of luxury.
Role
Who you are
- BSCS or BSEE or another quantitative field MS preferred and a MINIMUM of 10+ years as an information security professional preferably in a VP of Security or CISO role
- Demonstrated experience in designing and implementing programs to secure and maintain systems consistent with principles embodied in ISO, NIST, SSAE, FIPS, and the comparable US and international standards and frameworks
- Experience building programs to support SAST, DAST, & IAST while moving left in the SDLC
- Experience building and enhancing SIEM solutions to identify areas of opportunity sooner
- Experience ensuring endpoint lifecycle
- Proven experience delivering security training programs to encompass best security practices to include phishing, endpoint practices, multi-factor, etc
- Knowledge of email delivery systems and associated security practices
- Understanding of Sender Policy Framework - SPF, DomainKeys Identified Mail - DKIM, DMARC, Reporting, and Conformance
- Knowledge of user authentication frameworks - OAuth, SSO, Okta, Sailpoint
- Extremely articulate with exceptional verbal, written and visual communication skills
- Highly analytical, you quickly distill and organize ambiguous situations to find clarity and solutions
- Self-starter, you have a bias towards action and rolling up your sleeves
- An entrepreneur at heart, you can’t help noticing things that can be improved and thinking of ways to improve them
- Track record of continuing professional development to keep abreast of latest developments relevant to discipline and industry
- Passion, drive, commitment and tenacity in leading via influencing
- Have a great, energetic & empathetic personality and remain diplomatic in all interactions
What the job involves
- You will lead security from all angles, taking a 360-degree view of our security practices and product roadmap to ensure that we are in compliance with all applicable laws, directives, policies and client requirements regarding the safety of data and of our platform
- You will ensure the implementation of the information security plans and manage the operational processes for monitoring and maintaining information security and compliance
- In addition to leading security & compliance, you will also be responsible for our IT/Technical Operations practice. This scope includes device management, corporate applications & services, networking and technical helpdesk
- Information Security:
- Establish and maintain the vision, strategy, and program to ensure information assets within The RealReal are adequately protected
- Identify, develop, implement, and maintain processes across the enterprise to proactively reduce and mitigate risks and bad actors
- Develop an incident response plan to drive cross-functional resolution
- Meet with prospects and customers to articulate how The RealReal secures their data
- Engage in and close deals and guide security issues in our product from being a deal blocker to a strength for The RealReal
- Triage and respond to incidents, establish and keep up-to-date appropriate standards and controls, and manage security technologies and tools therein
- Drive regular internal and external audits and compliance standards for PCI, SOX, ISO, SOC and others as necessary
- From a security standpoint drive the product roadmap and new feature development, working closely with the Product Management & Engineering team to assure hardening before release into the market
- Publish articles and as evangelist speak at conferences about The RealReal security and compliance
- Be up to date on global security trends and represent The RealReal as an authority on enterprise InfoSec, presenting to customer groups and industry forums in some instances
- Leverage best practices from the security industry to help secure customer data
- Some occasional need for hands-on technical implementation work to help customers deploy our technology
- Assist with internal and external audits; interface with auditors and external parties to satisfy company assessments
- Identify, analyze and evaluate technology risk and measure the risk quantitatively and qualitatively
- Price out cost of remediation solutions in order to advise the business on the best risk solution portfolio
- Tech Operations:
- Lead the Help Desk team to maintain the highest level of performance and instill a customer service culture
- Management of 1500+ Mac PC and mobile devices
- Process development for standardizing Onboarding and ITSM support
- Deploy and support video conferencing across our global offices
- Balance daily operational requirements with long-term strategic planning and communication
Our take
The founder and CEO of The RealReal began the company in her kitchen, traveling via van to customers at their homes to deliver goods. Fast forward several years and The RealReal has more than 27 million shoppers, 19 retail locations, and has successfully IPO'ed after achieving unicorn status.
The RealReal is an online marketplace for second-hand luxury goods including high-end fashion, jewellery, watches, and fine art, all verified by in-house experts as part of the company’s robust authentication infrastructure. With a focus inspired by the circular economy, it also helps both buyers and consignors to extend products' lifespan, bringing sustainability to the fashion industry.
The company has sought to boost its activities through strategic moves like a partnership with Gucci, which is focusing on sustainability as it incentivises its customers to buy authenticated secondhand goods via The RealReal. Also, there have been forward-thinking approaches to customer acquisition and retention such as AI pricing and fake finding. Regardless, as a primarily retail-based company, The RealReal was affected by inflation in 2023 and made a 7% cut to its workforce to reduce operational costs in the first quarter. 2024 Q1 also showed the company to report a loss with an optimistic hope for growth in the following quarters.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-10% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Mar 2019
$70m
SERIES H
Jul 2018
$115m
SERIES G
Total funding: $358m
Company benefits
- Stock awards for all positions!
- Top tier medical, dental and vision
- Company sponsored access to One Medical
- Generous Paid Time Off
- 401(k) plan with company matching
- Company paid insurance plans for LIFE, AD&D
- Option for Short/Long Term Disability, Hospital Indemnity and Pet Insurance
- Other perks include: Travel Assistance, Legal Assistance, Employee Assistance Program, Commuter and Parking Flexible Spending Account
Company HQ
Telegraph Hill, San Francisco, CA
Leadership
Julie Wainwright
(Boardmember)Having studied at Purdue University, Julie started her career as a Brand Assistant at Clorox, before several CEO and Vice Presidential roles. In February 2011, she combined her commercial experience with a passion for sustainability to found The RealReal.
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