Operations Associate, GlossGenius

Customer Experience

$75-90k

Salary based on New York, California, and Washington candidates, other locations may differ. + Equity

Hubspot

Zendesk

JIRA

Mid level

Remote from US

Operating system for appointment-based businesses.

Job no longer available

Operating system for appointment-based businesses.

201-500 employees

B2BMarketingPaymentsCustomer serviceSaaSBeauty

Job no longer available

$75-90k

Salary based on New York, California, and Washington candidates, other locations may differ. + Equity

Hubspot

Zendesk

JIRA

Mid level

Remote from US

201-500 employees

B2BMarketingPaymentsCustomer serviceSaaSBeauty

Company mission

To enable business owners to reach new heights by growing their business and maximizing their income.

Job

Company

Role

Who you are

3+ years experience in a senior customer support role or operations role, SaaS/FinTech preferred
Familiarity with key customer support KPIs and metrics
Ability to think strategically and be a strong cross-functional partner to other teams
Experience creating and implementing customer experience, support, and/or sales processes
Experienced in systems similar or equal to Zendesk, Dixa, Jira, Hubspot, Iterable, etc
Experience implementing and scaling new support channels is a plus

What the job involves

GlossGenius is looking for an Operations Associate to support our Customer Experience team
In this role, you will be responsible for strategic problem-solving and owning the implementation, maintenance and improvement of CX tools
You will also lead initiatives to improve operational efficiencies and move the needle on both customer-experience and broader business KPIs
You will report to the Manager, CX Operations and can be based remotely anywhere in the Continental United States
Develop and implement processes, tools and frameworks to boost operational efficiency and create exceptional, one-of-a-kind customer service experiences
Drive improvements to existing support channels; implement and scale new support channels as needed
Utilize data-driven insights to monitor and improve operational performance across the Customer Experience department
Lead cross-functional initiatives involving product, engineering, business development, and go-to-market teams
Stay up to date on industry trends, best practices, and emerging technologies to drive innovation in CX Operations

Our take

Business management platforms exist for a wide range of industries, including retail, hospitality, and healthcare. However, despite a modern facade the beauty industry lacks specialized software and still runs on generic CRMs and basic spreadsheets. Recognizing a gap in the market, GlossGenius has stepped in to provided a specialized business management platform for beauty salons, spas and studios.

With little competition in this niche, GlossGenius has swiftly captured a large market share, with triple-digit year on year revenue growth. It serves over 1000,000 businesses and has raised more than $70M.

With this funding, the company is aiming to accelerate platform development off the back of the release of consumer experience, payment and automation products. And it is well on the way to fulfilling its long-term aim of developing into the Toast of the beauty industry.

Steph

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Top investors

64% employee growth in 12 months

Glassdoor (3.6)

Company

Funding (last 2 of 8 rounds)

Jan 2026

$44m

SERIES D

Jul 2023

$28m

SERIES C

Total funding: $148.9m

Company HQ

SoHo, New York, NY

Leadership

Danielle Cohen-Shohet

(Founder & CEO)

Prior to founding GLossGenius in 2015, Danielle was an Alternative investment Analyst at Goldman Sachs.

Leah Cohen-Shohet

(CBO)

Leah joined GlossGenius in 2021 as Chief Business Officer. Prior to this, she worked in Go-To-Market Strategy & Launch at Archipelago. She also spent nearly 6 years at Symphony as a Strategic Chief of Staff, Global Head oCommunity Specialist Group and EVP of Growth & Adoption.

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