Senior Risk Strategist, Mercury
Onboarding Experience
$203.1-238.9k
Canadian employees (any location): CAD $184,800 - $217,400 plus Stock Options
Banking services for startups
Be an early applicant
Banking services for startups
501-1000 employees
Be an early applicant
$203.1-238.9k
Canadian employees (any location): CAD $184,800 - $217,400 plus Stock Options
501-1000 employees
Company mission
To make scaling tech companies simpler with a personalized banking stack for startups, and power the next generation of companies that will shape the American industry.
Role
Who you are
- Experience: 6+ years of experience in an analytical role, including 3+ years in risk, financial services/fintech, trust and safety, or a related field; bonus if it’s in a startup environment
- Technical Skills: Strong proficiency in SQL and data visualization tools; ability to leverage data to drive strategy and action; experience working with event-level data, including funnel analysis, optimization strategies, and troubleshooting user flow issues
- Experimentation Ability: Familiarity with A/B testing frameworks, including statistical evaluation and application to real-world product improvements
- Independence: Self-starter capable of leading initiatives with minimal oversight, managing ambiguity, and delivering results
- Communication: Confident in presenting to senior executives and adept at influencing cross-functional stakeholders
- Problem-Solving: A curiosity-driven mindset with a track record of building scalable solutions to complex challenges
- Customer-Centric: Passionate about creating seamless user experiences while maintaining a strong risk appetite
What the job involves
- As a Senior Risk Strategist focused on Onboarding Experience, you will play a critical role in shaping how new users experience Mercury while navigating complex trade-offs between user experience and risk management
- You will lead efforts to monitor, analyze, and improve the onboarding journey end-to-end - owning metrics like follow-up rates, rejection rates, and time-to-decision, while incorporating automation and reducing friction
- To start, this role is focused on solving short-term challenges with immediate impact, improving the onboarding journey by identifying actionable insights through data
- You will work closely with cross-functional teams to balance customer experience improvements with compliance standards
- Eventually, you’ll form the strategy for how we make these tradeoffs in the future and will define operating norms that will scale as Mercury grows
- Partner directly with Risk, Growth, and Conversion product teams to deliver an onboarding process that balances user experience with robust risk controls
- Use SQL and data analysis to monitor user behavior and process metrics, identifying and executing quick-win opportunities to enhance the onboarding process without compromising risk and compliance standing
- Develop and execute strategies to minimize friction in the onboarding process, reduce dropoff rates, and enhance automation capabilities; work collaboratively with stakeholders to address immediate friction points while balancing longer-term strategic objectives
- Act as a thought leader in meetings with executive leadership, advocating for data-driven decisions and delivering a clear vision for onboarding optimization
- Collaborate across Risk, Product, Compliance, Legal, and Engineering teams to ensure solutions align with regulatory standards and customer expectations
- Build and maintain dashboards or monitoring systems to provide visibility into key metrics and drive continuous improvement
Our take
Frustrated by the archaic, fee-laden banking services offered to entrepreneurs, the founders of Mercury set out to create a better solution. They envisioned a platform that was dynamic, tech-driven, and free from unnecessary fees.
Mercury delivers on this vision by automating business payment processes, offering FDIC-insured accounts, and providing full API access, empowering entrepreneurs with greater control and efficiency. This approach stands in stark contrast to traditional startup banking, which often burdens young businesses with high fees and limited functionality.
By prioritizing user experience and offering a free service tier, Mercury has attracted over 100,000 businesses and achieved a $1B valuation in 2021. As a rising unicorn in the stagnant world of startup banking, mercury is poised for continued growth, constantly adding new features and expanding its team to further disrupt the industry.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
50% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jul 2021
$120m
SERIES B
Sep 2019
$20m
SERIES A
Total funding: $150.9m
Company benefits
- Health, dental, & vision
- 12+ weeks of paid parental leave
- $600 USD custom WFH equipment setup
- Unlimited vacation policy (with a mandatory minimum)
- Retirement matching up to 4% of base salary (401k/RRSP)
- Paid 6-week sabbatical after the 5-year mark
- Annual $1K USD learning & development budget
- Unlimited book budget
- Weekly $100 USD food budget
- Monthly $100 USD wellness budget
- Monthly $50 USD cellphone reimbursement
- Pet-friendly offices with free tea & lunch
Company values
- Think actively: Question processes. Give thoughtful feedback. Find the best way to do something instead of going by how it’s always been done
- Be super helpful: Practice intentionality and accountability. Go above and beyond to solve problems, and do it as a team
- Act with humility: Treat everyone with respect. Leave egos at the door
- Appreciate quality: Work with the best equipment. Avoid cutting corners. Take pride in crafting a lasting product
- Maximize efficiency: Minimize unnecessary meetings and bureaucracy. Work together to get the job done right
- Focus on product: Ask yourself how the product can be better today than it was yesterday
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Jason Zhang
(COO)Studied Biology at Stanford before spending over 4 years at Heyzap in Business Development.
Immad Akhund
(CEO)Graduated from the University of Cambridge, then worked as a Software Developer at Aquila and Bloomberg. Also founded Clickpass and Heyzap, and was a Part-time Partner at Y Combinator.
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