Manager of Outbound Sales Development, Twilio
$121.1-168.1k
Salary based on location + Commissions
More information about location
Cloud communications software
Be an early applicant
Cloud communications software
1001+ employees
Be an early applicant
$121.1-168.1k
Salary based on location + Commissions
More information about location
1001+ employees
Company mission
To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.
Role
Who you are
- 2+ years of sales / SDR leadership in high-growth technology companies, excelling in pipeline generation
- Strong track record of consistently meeting/exceeding quotas
- Experience executing an outbound pipe gen motion with a metrics-based approach that balances strategic outreach with key KPIs
- Deep understanding of cold calling qualification best practices and crafting personalized messages to high value prospects
- Strong understanding of the Martech industry and the role of data in driving business decisions
- Proficiency with modern sales processes and experience using sales engagement and productivity tools including SFDC, Outreach, ZoomInfo, LI Sales Nav, Koala, Common Room, and Gong
- Excellent executive presence and experience influencing buying decisions at all levels, from individual contributors to C-Suite
- Ability to operationalize upmarket success + execute on pipeline strategy at scale through data analysis + 1:1 coaching
Desirable
- Experience supporting and/or selling SaaS products (CDP or Martech preferred)
- Strong analytical skills with an understanding of forecasting & pipeline management
- Cross-selling and multi-threading experience in IT, Marketing, Data, Product, Analytics and Engineering
- Experience integrating AI into a pipegen motion
What the job involves
- Join the team as our next Outbound SDR Manager on Segment’s Outbound SDR Leadership team
- We’re seeking an experienced Outbound Sales Development Manager to lead the NAMER Outbound SDR business
- The Sales Development team is a strategic component of our go-to-market strategy, focusing on driving net new logos for the business
- SDRs are the forefront of our Segment brand and need to be able to adjust quickly and effectively to stay ahead of the curve
- The right person for this role is a go-getter who wants to develop + identify new pipeline opportunities across the Growth business with experience driving scaled motions across a large account list and a passion for improving customer outcomes
- We are looking for someone who is excited and motivated by spending dedicated time coaching their reps and investing in them
- Coach and develop a high-performing team of 8–12 outbound Sales Development Representatives by providing regular feedback, 1:1 mentoring, and structured training to sharpen prospecting skills and elevate performance
- Own team performance metrics such as activity levels, conversion rates, and pipeline contribution by continuously analyzing data to refine outreach strategies and improve results
- Collaborate cross-functionally with sales leadership and GTM partners to establish feedback loops and drive a consistent, high-quality pipeline generation cadence that supports closed revenue
- Partner with SDRs to refine account targeting strategies, focus on the right buyer personas, and coach on effective messaging tactics and cold calling—grounded in a strong understanding of the CDP space and how to apply use cases in prospecting
- Drive adoption of the SDR tech stack (Outreach, LinkedIn Sales Nav, SFDC, Koala, 6Sense, ZoomInfo, Common Room, etc.) to streamline workflows and improve efficiency
- Address performance gaps through structured coaching plans, proactive HR collaboration, and by creating a culture of psychological safety and continuous feedback
Application process
- Applications for this role are intended to be accepted until May 29th, 2025, but may change based on business needs
Our take
Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.
From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.
With that said, aggressive expansion and lack of maturity in some of its products has impacted the company's efficiency, and like many of its peers it has been forced to restructure heavily to remain competitive. Coming out of this restructuring, the company will focus on profitability, streamlining decision making and R&D to put itself in good stead for future success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
35% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2015
$130m
SERIES E
Jun 2013
$70m
SERIES D
Total funding: $250.7m
Company benefits
- Generous annual time off in all countries
- Comprehensive health programs
- Programs to help our employees plan for their retirement needs
- Generous maternity, paternity, and adoption leaves, as well as family medical care leave
- Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
- Variety of snacks, drinks, and catered meals in each of our locations
- Work from home opportunities
Company HQ
Financial District, San Francisco, CA
Leadership
Khozema Shipchandler
(CEO, not founder)Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.
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