Client Services Specialist, Autodesk

French speaking

Salary not provided

Offers discretionary annual cash bonuses and stock

Junior and Mid level

Dublin

Remote from Ireland

More information about location

3D design, engineering & entertainment software

Be an early applicant

3D design, engineering & entertainment software

1001+ employees

B2BDesignVisualisationAutomation

Be an early applicant

Salary not provided

Offers discretionary annual cash bonuses and stock

Junior and Mid level

Dublin

Remote from Ireland

More information about location

1001+ employees

B2BDesignVisualisationAutomation

Company mission

To empower innovators with design and make technology so they can achieve the new possible.

Job

Company

Role

Who you are

Fluent French and English ideally with another European language
You will have great communication skills
You can identify trends and propose solutions to recurring problems
You have Microsoft Office Skills and like to learn about new platforms and tools
You enjoy working in a customer service role providing live support

What the job involves

As a Client Services Specialist, you will be a vital part of Autodesk's support, ensuring our customers' requests are actioned with care, and understanding
You will ensure that customer and partner problems are analyzed and resolved with the goal of creating an great customer experience in an environment of shared team knowledge
You will report to the Senior Manager Client Services
Ensure Autodesk customers have immediate access to all software products purchased which may include troubleshooting Autodesk back-office systems or using third-party tools to view customer's machine to determine the cause of access issues
Communicate with customers/partners across multiple systems; including phone, chat, and email (web and Outlook)
Ensure a high-level of customer and partner satisfaction
Receive, investigate, and respond to support needs; including order processing and inquiries related to presales, product access, account sign-in, license fulfilment and other support requests
Provide information on Autodesk Account features and capabilities; conduct "how to" sessions with customers and partners
Be a subject matter expert as it relates to Autodesk policies, processes, and tools
Be responsible for initiatives related to partner enablement and partner effectiveness; including delivery of partner on-boarding and training, participation in internal and external forums and partner service reviews
Learn our internal systems that our partners and customers use to access our products and services. Knowledge of operating systems is a must for a Client Services role
Educate our customers and partners on resources available to self-serve. You will provide hands-on training, creating content, guiding via remote access, readiness call activities and delivering webinars
Liaise with sales teams to address customer related issues and order questions
Look for areas to improve both processes and systems and automated solutions

Our take

Autodesk supplies software that enables teams to collaborate, design, simulate, and fabricate their ideas in 3D, serving a range of industries such as engineering, product design, and entertainment. Founded in 1982, the company first delivered the AutoCAD system, a commercial computer-aided design and drafting software application, that is still seeing updated releases to this day.

Over 100 million people use Autodesk software, across many different industries and applications – in some of which it remains nearly irreplaceable. The company has an impressive history of diversification, which it continues to this day. For example, the 2022 acquisition of Moxion, a cloud-based platform for digital dailies used by leading filmmakers, bolstered the company’s offerings for the media and entertainment industry.

The rise of AR and VR technologies is driving modern growth in the computer-aided design market, creating space for Autodesk to expand further. On top of this, a recent shift to the popular SaaS model puts the company in an opportunistic position to seek further success.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

4% employee growth in 12 months

Glassdoor (4.3)

Company

Company HQ

San Rafael, CA

Leadership

Andrew Anagnost

(CEO & President, not founder)

Has worked at the company since 1997, including as CMO and Senior Vice President of Business Strategy and Marketing. Became CEO in 2017.

Salary benchmarks

We don't have enough data yet to provide salary benchmarks for this role.

Submit your salary to help other candidates with crowdsourced salary estimates.

Share this job

View 45 more jobs at Autodesk