Senior Project Manager, Cognigy
United States
$100-150k
OTE
Enterprise conversational AI platform
Job no longer available
Enterprise conversational AI platform
201-500 employees
Job no longer available
$100-150k
OTE
201-500 employees
Company mission
To lead the automation of conversations to make life easier for everyone.
Role
Who you are
- 5+ years experience as a Senior Project Manager or Project Manager, with a track record of successfully delivering enterprise projects, on time and within budget
- Proven, end-to-end project management experience within professional services or consulting within the Contact Center and/or Conversational AI industries
- Solid understanding of project management principles, methodologies (Agile and Waterfall), and tools
- Experience in Team Lead in managing multiple projects and a small team of PM’s across multiple projects. Ability to team lead in operational tasks
- Excellent organizational and time management skills, with the ability to manage multiple projects simultaneously
- Strong analytical and problem-solving abilities, with a keen attention to detail
- Exceptional communication and interpersonal skills, capable of building strong relationships with stakeholders at all levels
- Proficient in project management software and tools
What the job involves
- In this role, you will lead project delivery from initiation to completion, ensuring projects meet defined scope, timeline, and budget criteria
- Your responsibilities will have a significant impact on achieving company goals by ensuring successful outcomes and client satisfaction
- Lead the planning, execution, monitoring, and control of projects from start to finish, ensuring adherence to project management best practices and methodologies
- Define project scope, objectives, and deliverables in collaboration with stakeholders, and develop a comprehensive project plan with clear timelines and milestones, aligned with the SOW
- Effectively communicate project goals, progress, and challenges to stakeholders, team members, and senior management, ensuring alignment and transparency throughout the project lifecycle
- Identify, assess, and proactively manage project risks and issues, developing mitigation strategies and contingency plans as needed
- Continuously monitor project risks and take appropriate actions to minimize their impact on project success
- Foster effective teamwork and collaboration among project team members, providing guidance, support, and motivation
- Clearly define roles, responsibilities, and expectations to ensure everyone understands their contributions to project success
- Track and manage action items, ensuring accountability across all project stakeholders
- Monitor progress, follow up on outstanding tasks, and facilitate resolution of any roadblocks or issues that may hinder project progress
- Conduct post-project evaluations, capture lessons learned, and implement corrective actions or process enhancements to improve future project execution and performance
- At Cognigy we are committed to your professional growth. This role offers significant opportunities for career development, including access to ongoing training, and involvement in high-impact projects allowing you to showcase and advance your unique skills and experience
Our take
Artificial intelligence is becoming an increasingly common part of how customer service works — a trend that has been accelerated in recent years as so many other services went virtual and digital.
Cognigy is at the forefront of this trend, delivering a set of low-code tools to help enterprises integrate more AI into their customer service processes. As AI has developed, so has the company's suite, and it has launched new features such as AI agents for sales and marketing interactions.
The company has raised substantial funding across the years to accelerate this product development, as well as support its geographic expansion. With the artificial intelligence boom far from over, the future looks bright for Cognigy.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jun 2024
$100m
SERIES C
Feb 2022
$15m
SERIES B
Total funding: $167.8m
Company benefits
- Virtual stock options plan to top performers
- Attractive and performance-oriented salary
- Flat hierarchies and the possibility to shape the organization
- Flexible working hours and ability to work remotely in the UK
Company HQ
Düsseldorf-Hafen, Düsseldorf, Germany
Leadership
Benjamin Mayr
(Co-Founder & Chief Software Architect)Earned a BS in Software Development and Gamedesign at Mediadesign University of Applied Sciences. After this, they became an Independent Software Development Consultant.
Philipp Heltewig
(Co-Founder & CEO)Previously CIO of Sitecore, a leader in digital marketing solutions. Also worked at SAP and attended Harvard Business School.
Sascha Poggemann
(Co-Founder & COO)Previously Head of Technical Development at iExergy in Germany.
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