Enterprise Account Manager, LucidLink
$85-110k
Offers Equity & Commission
Cloud-based video editing
Job no longer available
Cloud-based video editing
101-200 employees
Job no longer available
$85-110k
Offers Equity & Commission
101-200 employees
Company mission
To make data universally, securely, and seamlessly accessible to everyone, everywhere.
Role
Who you are
- We are seeking a driven and customer-focused Enterprise Account Manager to manage and grow some of our most valuable customer accounts
- The ideal candidate will have a proven track record in relationship building and have a strong business owner mentality
- Familiarity with software-as-a-service (SaaS) business models and customer lifecycle
- Proven track record in building strong client relationships and delivering customer value – in sales, customer success, customer service, or another client-facing role
- Strong communication and problem-solving skills with a customer-centric approach
- Ability to work cross-functionally with sales, support, and technical teams to drive customer success
- A business owner and “lifelong learner" mindset with the ability to adapt to change and deliver results in a fast-paced, growing company
What the job involves
- We're creating an incredible customer-focused team at LucidLink that's built on curiosity, creative problem-solving and a relentless focus on value. We engage with our customers and colleagues deeply and with intention
- This is an exciting time for our team and our company. We've got great momentum and lots of opportunities for growth. Join us!
- The mission of the Enterprise Account Manager is to create lasting, impactful relationships with our Enterprise (1000+ employee) customer base with a goal of driving net retained revenue (NRR) through renewals and customer upsells
- Achieve a minimum of 90% retention rate for both logo retention and revenue retention within 12 to 18 months
- Reach an expansion revenue target of approximately 135% of the existing customer base, subject to final approval
- Maintain strong customer relationships through meetings, syncs, and Quarterly Business Reviews (QBRs)
- Cultivate a deep understanding of your customers' business (operating rhythm, key stakeholders, business objectives, etc) to ensure the value of LucidLink's products are fully realized
- Leverage data and analytics to anticipate churn before it happens and providing solution that earn our customers' business year after year
Application process
- Please note: applications will close automatically on April 27th at 11:59 PM PT. You do not need to be in the first 100 applications to be hired at LucidLink. A human will review all applications so please use this time to read the job description in full and craft a thoughtful application. Incomplete submissions or those from popular auto-applier services may be rejected
- Initial interview with Recruiter
- Hiring Manager interview
- Cross-functional interview(s)
- Role-play interview
Our take
Remote working has become a pretty standard part of the fabric of modern-day work life. But how do you navigate remote working in professions - such as video editing - where people require computers capable of downloading huge files and softwares in order to do their job? That’s the issue LucidLink takes aim at, with its cloud-based file-sharing service.
Its platform is specifically designed to be able to share very large amounts of data over very long distances, immediately. This is what makes it suitable for cloud-based video editing services - a huge breakthrough for media and television which enables post-production to be possible remotely in a way that it fundamentally wasn’t before.
LucidLink has cornered a very clear gap in a huge market. With 2023 funding expected to help the company reach profitability, it already had swathes of high-profile customers. These include Netflix, MTV, Condé Nast, Spotify, JP Morgan and Vice, so it's set to make serious waves moving forward,
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Nov 2023
$75m
SERIES C
May 2022
$20m
SERIES B
Total funding: $114.6m
Company benefits
- Stock option plan
- Additional vacation days based on your needs so you can maintain a healthy work-life balance
- Flexible working hours and work location
- Company-sponsored sport cards for you and one companion
- Fresh fruits and other snacks in the office at all times and a company-sponsored team lunch every Friday
- A full-coverage health care package that includes dental care and medical supplies
Company HQ
West Portal, San Francisco, CA
Leadership
George Dochev
(Co-Founder, Chairman & CTO)Previously Lead Software Engineer at ASE Engineering, before co-founding and serving as Director of Software Engineering at DataCore Software.
Peter Thompson
(Co-Founder & CEO)Former Manager of Inabata & Company, President and Representative Director of DataCore Japan, and VP of Emerging & Developing Markets at DataCore Software.
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