Strategy & Operations Senior Associate, Valon Mortgage
$120-260k
Plus a meaningful stake in the company via equity
AI-native operating system for mortgage servicing
Open for applications
AI-native operating system for mortgage servicing
501-1000 employees
Open for applications
$120-260k
Plus a meaningful stake in the company via equity
501-1000 employees
Company mission
To power the future of homeownership with modern servicing technology.
Role
Who you are
- You have 2-4 years of experience in management consulting, business operations, strategy & ops, chief of staff, or similar operations roles at an early/mid-stage high-growth startup. Experience within Enterprise SaaS a major plus
- You are curious and enjoy going deep into the weeds and getting up to speed on brand new concepts and paradigms quickly
- You value connecting abstract concepts and thinking with real outcomes, and are excited to roll up your sleeves and execute end-to-end to make those outcomes a reality
- You obsess over how to scale programs to reach outcomes in "10% of effort"; regularly use Claude code, or similar agentic coding tool
- You are motivated by results and making an impact on the business — not individual accolades or vanity metrics
- You have a high EQ and understand how to motivate and align stakeholders who have limited bandwidth but strong perspectives on what good looks like
What the job involves
- We’re hiring a Strategy & Operations Senior Associate to identify, design and build the strategies, systems and processes Valon needs to successfully scale as we hit our next phase of growth
- You will join a small but mighty Strategy & Operations team focused on removing bottlenecks across the business and building out new processes and functions from 0 to 1
- This role will require you to connect dots and use your influence across Product, Engineering, Deployment, Legal, and more to ensure we execute at a high bar
- Partner cross-functionally with Product, Engineering, Deployment and more to execute on high visibility, high impact projects spanning post-sale implementation, customer support, pricing, and operations
- Dive into the weeds to deeply understand problems and what drives them, then rigorously evaluate and recommend thoughtful solutions that we can execute on
- Use your influence to build alignment and buy-in with key stakeholders on the processes our team will recommend and execute
- Turn recommendations into reality by executing quickly and flawlessly on the solutions you’ve proposed, leveraging AI and other tools to scale your impact
Our take
The mortgage servicing market is huge but surprisingly outdated. In the US alone, it covers roughly $13T in mortgages, yet many servicers still use legacy systems and manual processes to manage payments, compliance and customer support. Because mortgage servicing involves complex regulations and many exceptions, these older systems can be inefficient and costly to run, creating a strong opportunity for modern technology to improve how the industry operates.
Valon is trying to modernize this space with ValonOS, an AI-native operating system built specifically for mortgage servicing. The platform doesn't just store loan data, it also captures the rules and workflows behind servicing decisions. This allows companies to automate routine processes, improve visibility into operations, and manage compliance more easily. To prove the system works, Valon has also built and run its own large mortgage servicing business on the platform.
The company has gained strong backing from major industry players too. Investor Rithm Capital Corp. plans to roll out Valon's technology to over 4M homeowners through Newrez, one of the largest US mortgage servicers. If this rollout succeed, it could demonstrate that modern, AI-driven systems can operate at industry scale and potentially reshape mortgage servicing.
Freddie
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Oct 2024
$100m
SERIES C
Jul 2024
$69.8m
LATE VC
Total funding: $348.8m
Company benefits
- Compensation: You’ll receive a highly competitive compensation package with room to grow.
- Time Away: We offer a generous PTO program, sick time, and company holidays.
- Flexible Work: Remote, hybrid, or in-office. We’ve got it all and aim for you to work where it works. Where possible, we offer geographic flexibility.
- Health Benefits: Health, dental, and vision insurance are all company-sponsored to keep you healthy and strong.
- Parental Leave: Birthing and non-birthing parents receive 12 weeks of fully paid time to welcome a new child.
Company HQ
Union Square, New York, NY
Leadership
Andrew Wang
(Co-Founder & CEO)Andrew studied Computer Science at Harvard before interning as a Software Engineer at The White House and Google. He was also an Analyst at Goldman Sachs and spent 4 years as a Principal to Soros Fund Management.
Linda Du
(COO)Linda studied Computer Science and Statistics at Harvard. She then worked at Samlyn Capital and Two Sigma prior to co-founding Valon in 2020.
Jake Mintz
(CPO)Prior to joining Valon in 2024, Jake was the Head of Product, Consumer at Stipe. He also spent 7 years at Google as a Product Lead, Camera (Android/Google Pixel, Head of Product, VR/AR (Media, Communications) and as the Head of Product, Business Management.
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