Technical Customer Success Manager, Cynerio
Cyber security for healthcare IoT
Be an early applicant
Cyber security for healthcare IoT
21-100 employees
Be an early applicant
21-100 employees
Company mission
To empower healthcare facilities with the control, foresight, and adaptability they need to stay compliant and proactively manage every connection on their own terms.
Role
Who you are
- Experienced: 5+ years in technical customer success or related roles, with prior experience at a cybersecurity company
- Customer-Focused: Empathetic and proactive in understanding and addressing customer needs
- Strong Communicator: Clear, adaptable communication across technical and non-technical audiences
- Problem Solver: Skilled in analyzing issues and delivering effective solutions
- Product Expert: Deep product knowledge to guide and support customers
- Technical Know-How: Solid grasp of networks and infrastructure controls (e.g., firewalls, NAC)
What the job involves
- We are searching for a Technical Customer Success Manager to join our team and ensure our customers achieve their desired outcomes through the effective use of our products
- In this role, you will be the primary point of contact for the UK customers, combining technical expertise with a customer-focused approach to deliver value, driving satisfaction, retention, and growth
- You will work closely with the account management team and second line support to build strong relationships and help solve any technical problems for our customers
- Customer Onboarding: Lead the technical onboarding process for new customers, including solution deployment, configuration, and integration
- Technical Support: Provide prompt and effective first-line technical support to customers, troubleshooting issues, answering questions, and escalating complex problems as needed
- Training and Education: Deliver technical training and educational sessions to customers, empowering them to effectively manage and utilize our solutions
- Product Expertise: Maintain a deep understanding of our cybersecurity products and services, staying up to date on new features and releases
- Relationship Management: Collaborate with your AM, working as the task master when managing technical initiatives that align to the Customer Success Program Plan
- Problem Solving: At ease working to understand the “why” behind customer asks, demonstrating commitment to strategic solutioning not just quick fix
- Start Up Savvy: Comfortable moving quickly, while operating in uncharted territories and wearing a lot of different hats that extend beyond your core responsibilities
- Documentation: Maintain accurate and up-to-date records of customer interactions, technical configurations, and support cases
- In this role you will be part of a customer-centric team that directly impacts our business. You will collaborate with a talented group of professionals dedicated to delivering exceptional results
Our take
Cynerio is looking to help healthcare CISCOs combat the emerging threat of hospital network cyber-attacks. With nearly 70% of medical devices expected to be connected to health system networks by 2025, the threat is urgent. Cynerio’s suite of preemptive and proactive zero-trust solutions for medical devices is designed to assess and mitigate this risk.
The risk that security breaches pose to patients is clear, but combating them in a field that often operates on outdated and cumbersome systems is a difficult task. Founded in 2017, Cynerio has already won a number of industry accolades and funding for its efforts to do so, delivering both proactive and reactive measures that enables multi-layered defense and valuable visibility into all a hospital's devices.
The investment has been used to double down on its involvement in the lucrative US market, where healthcare security spending is in the trillions of dollars. Breaches in health care systems over the past few years mean many more organizations will be looking for cybersecurity options, and as the company continues to improve its offering it should remain a strong option in the market.
Steph
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (2 rounds)
May 2021
$30m
SERIES B
Jan 2019
$7m
SEED
Total funding: $37m
Company HQ
Flatiron District, New York, NY
Leadership
Leon Lerman
(CEO)Was a Technical Presales Engineer at ECI Telecom and Head of Sales at Metapacket. Member of the Forbes Technology Council and the Fast Company Executive Board.
Daniel Brodie
(CTO)Was a Team Lead at Lacoon Mobile Security, and VP of R&D at Metapacket. Member of the Forbes Technology Council.
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