Account Manager, Workable
Salary not provided
Google Sheets
Salesforce
Hubspot
GSuite
Zoho
Mid level
London
4 days a week in office
Centralised recruiting software
Be an early applicant
Centralised recruiting software
201-500 employees
B2BMarketplaceRecruitment
Be an early applicant
Salary not provided
Google Sheets
Salesforce
Hubspot
GSuite
Zoho
Mid level
London
4 days a week in office
201-500 employees
B2BMarketplaceRecruitment
Company mission
To make it easy for employers to find the right person for every job.
Role
Who you are
- Experience as an Account Manager, Key Account Manager, Enterprise Account Manager, Sales Account Manager, Junior Account Manager, Customer Success Manager or relevant client facing role
- Experience as a Recruiter (either an in-house recruiter or a staffing agency recruiter) a plus
- Have a deep understanding of the recruitment lifecycle, key recruitment objectives, and human resources management systems within enterprise-level businesses is a plus
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Consultative approach when working with customers/clients and ability to focus on the long term partnership goal
- Experience working with enterprise level customers with complex and lengthy internal processes
- Track record of building strategic relationships within key accounts to expand reach and develop new business
- Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and G-Suite (particularly Google Sheets)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- This is a London based role
What the job involves
- Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders to drive customer renewals and identify new business opportunities among existing customers
- You will drive customer engagement and adoption throughout the customer lifecycle, prioritizing activities and outreach based on account health and operational data
- Working closely with Sales and Customer Support you’ll use your product expertise and consultative skills to provide a superior customer experience
- If you are familiar with account management software (CRM), have a flair for client communication and understand consumer behavior, we’d like to meet you
- Ideally, candidates for this role will know how to meet ambitious individual and team-wide sales quotas
- Ultimately, a successful Account Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run
- Act as a dedicated contact for assigned customers, answering questions, handling objections, providing best practice guidance while maintaining a high level of customer engagement
- Work closely with a portfolio of enterprise level customers, build and maintain strong, long-lasting client relationships
- Negotiate contracts, drive customer retention and upgrades/upsells/cross-selling in HR, and close agreements to maximize profits
- Nurture customers in high growth segments in order to capitalize on account expansion and upsell opportunities
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives, working closely with our Solutions Consultants, Engineers and Product team
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop a deep understanding of customer recruitment goals, foresee any potential issues/ product limitations and provide alternative solutions through a consultative approach
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Identify areas of improvement in terms of recruitment KPIs for customers and work closely with them to improve best practice e.g. reducing time to hire
- Conduct quarterly reviews with customers and track improvement across key metrics/initiatives
- Assist with challenging client requests or issue escalations as needed
- Work with our internal sales team and onboarding team to ensure alignment on customer goals
Salary benchmarks
Our take
Workable's founders noticed a lack of enterprise software in the recruitment sector, and set out to develop easily-accessible and effective recruiting technology. The company has since changed hiring for SMBs to make it easier for hiring managers across the board.
Workable want to allow hiring managers to spend their time actively hiring people and none of it figuring out the technology itself, or doing work that’s best suited for computers. They therefore focus on automation through their comprehensive, centralised platform.
Workable competes with other candidate tracking systems like Lever and Greenhouse, so continually investing in product to stay ahead of the competition will be important for them.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Top investors
Some candidates hear
back within 2 weeks
38% female employees
6% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2019
$0.1m
GRANT
Nov 2018
$50m
SERIES D
Total funding: $84.5m
Company benefits
- Environment: Our modern offices are comfortable, light and thoughtfully designed. Both sites offer creative work spaces, a well-stocked communal kitchen, and good access to transport links and city life
- Equipment: Start Day One with all the equipment you need to do your best work. You’ll also get a generous cellphone plan and, as your role evolves, we’ll upgrade your tools to keep pace
- Rewards: On offer is a financial package which includes: stock options, company-paid life insurance, target-based bonuses, competitive compensation and, in the US, a 401(k) pension savings plan
- Training: From attending the world’s best conferences, courses and seminars to accessing books, resources and online learning, choose how you want to spend your training budget
- Well-being: We provide private health-care for you and your dependents, parental leave, and paid holidays. Other perks include free food and drink, flexible schedules and, where possible, remote working
- Come as you are: Workable is a progressive, open-minded meritocracy. What you’re capable of matters, the rest doesn’t
Company values
- Customer-First
- Results-Driven
- Entrepreneurial
- Do the Right Thing
Company HQ
Downtown Crossing, Boston, MA
Articles
Leadership
Spyros Magiatis
(CTO)Previously Software Development Director at Upstream (mobile technology company).
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