Customer Success Manager, Sdui
Large Accounts
Communication app for schools & daycares
Be an early applicant
Communication app for schools & daycares
201-500 employees
Be an early applicant
201-500 employees
Company mission
To build the operating system for modern education.
Role
Who you are
- 3+ years of experience with large-scale accounts
- Proven background in Customer Success, Account Management, or related fields
- Experience with public sector clients and complex stakeholder structures is a strong plus
- Fluent in German and English; additional languages are a plus
- Strong active listening and ability to synthesize client feedback into actionable steps
- SaaS experience, ideally with modular product solutions and software release cycles
- Knowledge of customer and product data integration into operational processes
- Proficiency with CRM software (Salesforce or similar)
- Experience with professional services/custom solutions is a plus
- Excellent communication and presentation skills, including C-level interactions
- Skilled at navigating complex organizations and managing diverse stakeholders
- Team player, proactive, self-motivated, and outcome-focused
- Ability to coach and mentor peers is a plus
What the job involves
- The team is dynamic, growing and at the very core of our business. CS is a truly European team with team members in 4 countries and we are truly diverse, fast developing and ready to learn more. We support all aspects of the business and act as a conduit for most large, customer facing projects. We are unavoidable, indispensable and always on the ball! Furthermore, you get the chance to help shape and improve the future of education to everyone’s benefit
- Manage and grow a portfolio of high-value public sector accounts
- Conduct business reviews, develop strategic account plans, and drive adoption for measurable ROI
- Ensure renewals, reduce churn risk, and create success stories and reference cases
- Build trusted relationships with senior stakeholders in ministries, agencies, and school networks
- Navigate public sector decision-making and act as a strategic advisor aligning our solutions with customer priorities
- Own client escalations and ensure swift, structured resolution
- Organize workshops, webinars, and advisory sessions to empower stakeholders
- Translate product capabilities into clear, context-specific benefits
- Showcase customer impact through best practices and case studies
- Work cross-functionally with Sales, Product/Tech, Marketing, and Delivery
- Act as the voice of the customer internally, turning feedback into actionable improvements
- Monitor accounts proactively, address risks early, and ensure long-term success
Application process
- Contact: Sophie Marie Stahl – People Experience Manager
Our take
Germany-based Sdui is helping schools and daycares transform for the digital age, with a range of GDPR-compliant communication solutions. From its "digital classroom" - which allows chat and video conferencing - to parent letters and push notifications, Sdui provides all the tools for enhancing communication in the education and childcare spaces.
Serving thousands of schools and daycare centres across Europe, the company has already taken strides towards its vision of a world in which technology enables everyone to benefit from the best possible education. 2024 funding and the acquisition of FoxEducation that same year will enable the company to accelerate international expansion and scale its products, all with the aim of becoming a first-choice partner for educational institutions across Europe.
Freddie
Company Specialist at Welcome to the Jungle
Insights
26% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jul 2025
$71.1m
GROWTH EQUITY VC
Jul 2024
$24.9m
EARLY VC
Total funding: $125.5m
Company benefits
- MacBook or Windows notebook
- 30 days of vacation
- Remote work
- Free drinks
- Company pension plan
- Flexible hours
Company HQ
Koblenz-Metternich, Koblenz, Germany
Leadership
Daniel Zacharias
(Co-Founder & Group CEO)Member of the Supervisory Board of Pupil AG and of Konecto. Is a Founding Member for iddb.school and Edtech Founders Club, a Founding Partner for BV Capital, and a Partner for SH.
Jan Micha Kroll
(Founding Member)Graduate of the University of Koblenz and Landau, where they were studying when they founded Sdui.
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