Enterprise Customer Success Manager, Prolific
$180-240k
High-quality human-powered data at scale
Job no longer available
High-quality human-powered data at scale
101-200 employees
Job no longer available
$180-240k
101-200 employees
Company mission
To accelerate human understanding.
Role
Who you are
- 4+ years in a customer-facing enterprise customer success (and/or leadership) role, ideally in a business where value is aligned with increased consumption
- Experience developing success plans and coordinating cross-functional resources to drive positive outcomes with customers
- Operational rigor and experience managing a larger book of business — tracking health signals, forecasting consumption, and identifying expansion opportunities at scale
- Demonstrated success navigating mid-to-large organizations, driving adoption and expansion, and building strong stakeholder relationships
- Strong business acumen with the ability to interface with technical and business stakeholders (engineers, data scientists, ML leads, and program owners)
- Fundamental understanding of AI, machine learning, LLMs, or agent frameworks — enough to speak credibly about enterprise use cases and value levers
- A collaborative, growth-oriented mindset and desire to contribute ideas, best practices, and energy to an innovative, fast-moving team
What the job involves
- As an Enterprise Customer Success Manager, you will partner with a diverse book of enterprise customers — from large organizations building their own ML pipelines and AI agents to smaller AI labs scaling their research programs — ensuring they achieve meaningful, lasting value through our human data offerings
- In this role, you will drive adoption, consumption, and expansion through a land-and-expand motion, acting as a trusted advisor across research, program management, and business stakeholders
- You will own the end-to-end success lifecycle, guiding customers from onboarding to maturity, expansion, renewal, and advocacy while collaborating with your counterparts on Prolific's Services, Support, Sales, Solutions Engineering, Product, Marketing, and other teams
- Managing a portfolio of enterprise accounts across companies building internal ML/AI capabilities and smaller AI labs, driving value realization and consumption growth
- Executing a land-and-expand motion — partnering with Sales to identify expansion opportunities within accounts and growing Prolific's footprint over time
- Serving as a trusted advisor—translating customer objectives into actionable strategies leveraging Prolific's platform and services
- Leading business reviews and stakeholder engagements, building strong relationships that support renewal and advocacy
- Contributing to the continuous improvement of success playbooks, processes, and customer-facing resources tailored to enterprise and mid-market workflows
- Spending time face-to-face with customers and peers in the San Francisco office—collaborating, learning, and growing together in service of shared outcomes
Our take
Founded in 2014, Prolific is a marketplace and data analysis company that provides researchers with a network of test participants. From eye-tracking to human-facing AI applications, Prolific’s network acts as both a recruiter for test participants and as a marketplace for researchers scientists to hire said participants.
Founded in 2014, it’s already used by the likes of Google, Stanford, Oxford and Kings College London Universities to test new AI products, providing “stress tests” for its clients. Prolific’s user base now counts over 2000 potential test subjects, whilst researchers leverage its network to launch surveys, tests and evaluation tasks every 2 minutes.
An indicator of Prolific’s success is maintaining of profitability for years after its initial Y Combinator investment. In 2024, it raised $32 million in Series A to maintain its healthy position. This funding will allow it to expand its operations.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Jul 2023
$34.1m
Series A
Total funding: $34.1m
Company benefits
- Bank holiday swaps
- Enhanced sick pay
- L&D budget – £1000 per year
- 25 days annual leave + bank holidays
Company values
- We win together
- We care deeply about our customers
- We make every minute count
- We're optimistic and find a way
- We embrace change
- We aim high
Company HQ
Kings Cross, London, UK
Leadership
Phelim Bradley
(Co-Founder & CEO)Currently also Venture Partner at Pioneer Fund. Previously Dphil at Wellcome Trust Centre for Human Genetics, Bioinformatics Intern at Illumina and MPhil of Computer Biology at University of Cambridge.
Salary benchmarks
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Diversity, Equity & Inclusion at Prolific
- At Prolific, we want all of our employees, researchers, and participants to be included and so we commit to having ongoing discussions about diversity and inclusion and regularly look at areas where we can improve. This policy aims to: - treat all our employees fairly and respectfully, regardless of their job status, location, or work hours ⏰ - avoid any illegal discrimination based on age, disability, gender, gender identity, marriage or civil partnership, pregnancy and maternity, race or ethnicity, religion or belief, sexual orientation, and traveler status. These are protected by the UK Equality Act (2010), Ireland Employment Equality Act (2004), Americans with Disabilities Act (ADA) at the federal level and the New York State Human Rights Law (NYSHRL) at the state level. ⚖️ - refuse to tolerate any kind of illegal discrimination 🙅🏻♀️. This includes pay and benefits, work conditions, grievance and discipline handling, termination, redundancy, parental leave, flexible working requests, employment selection, promotion, training, and other opportunities for development.
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