Enterprise Account Manager, Chalk

• You have experience managing and growing enterprise software or infrastructure accounts
• You understand that expansion in technical products is earned through adoption, value, trust, and execution — not just relationship management
• You are commercially sharp and comfortable leading pricing, renewal, and expansion conversations
• You can operate with technical depth and credibility across ML, data, infrastructure, developer tools, cloud, or enterprise software environments
• You are highly structured: you build account plans, inspect pipeline, manage next steps, and forecast carefully
• You are comfortable in an early-stage company where the playbook is still being built
• You can work cross-functionally without needing perfect role clarity
• You are direct, accountable, and customer-obsessed
• You know how to balance strategic enterprise relationship-building with hands-on execution
• 5+ years of experience in Account Management, Strategic Account Management, Customer Success, Sales, or related enterprise GTM roles
• Experience owning expansion, renewal, or consumption growth targets
• Background in technical B2B software, ideally infrastructure, data, AI/ML, developer tools, cloud, security, or enterprise platforms
• Proven ability to grow strategic accounts through multi-threading, account planning, executive engagement, and use-case expansion
• Comfort working with technical stakeholders, including ML engineers, data engineers, platform teams, architects, and engineering leaders
• Strong commercial judgment and negotiation skills
• Excellent written and verbal communication
• Ability to thrive in a fast-moving, high-accountability environment

Desirable

• As an Enterprise Account Manager, you will own commercial growth and long-term revenue outcomes across Chalk’s enterprise customer base
• This is not a traditional renewals or farming role. Chalk is an early-stage, consumption-based ML infrastructure company. Revenue growth depends on helping customers identify, launch, and scale high-value production use cases. You will work closely with customers, Forward Deployed Engineering, Product, and Sales to expand Chalk’s footprint across strategic accounts
• You will be responsible for building executive relationships, developing account plans, identifying expansion opportunities, forecasting consumption growth, managing renewals, and turning successful use cases into broader enterprise adoption
• Own post-sale commercial outcomes for a portfolio of enterprise customers, including expansion, renewal, retention, and consumption growth
• Build and execute strategic account plans that map customer priorities, technical use cases, stakeholders, budgets, buying centers, and expansion paths
• Partner with Forward Deployed Engineering to move customer use cases from early deployment into production and scaled usage
• Identify new use cases, teams, business units, and workloads where Chalk can create measurable value
• Build trusted relationships with technical champions, business owners, procurement teams, and executive sponsors
• Forecast expansion, renewal, and consumption growth with rigor and accuracy
• Lead commercial conversations around renewals, expansions, pricing, packaging, and enterprise agreements
• Develop a deep understanding of each customer’s ML infrastructure, production workflows, data architecture, and business objectives
• Surface customer patterns, blockers, and product feedback to leadership and Product
• Help define the playbook for account management in a high-growth, consumption-based ML infrastructure company
• In your first 90 days, you will:
• Build a clear understanding of Chalk’s product, customer base, use cases, and revenue model
• Develop account plans for your assigned enterprise customers
• Establish strong working relationships with CS, Sales, Solutions, Field Engineering, and Product
• Build a use-case expansion pipeline across your accounts
• Improve visibility into renewal risk, consumption growth, and expansion potential
• Begin leading customer commercial conversations with confidence
• Over time, you will be measured by:
• Net revenue retention
• Gross revenue retention
• Expansion revenue
• Consumption growth
• Renewal execution
• Forecast accuracy
• Qualified use-case pipeline
• Production use-case expansion
• Executive relationship depth
• Customer health and commercial durability
• Chalk’s largest customers have the potential to grow significantly as they put more AI and ML workloads into production. The Enterprise Account Manager will be central to making that happen
• You will help define how Chalk grows after the first deal: how we identify expansion, how we manage enterprise relationships, how we forecast usage, how we protect renewals, and how we turn individual use cases into long-term platform adoption
• This is a high-impact role for someone who wants to build the post-sale commercial motion at an early infrastructure company with significant upside