Senior Customer Success & Support Data Programs Analyst, Restaurant365
$96.4-144.6k
+ Equity Option Grant
Cloud-based all-inclusive back office solution for restaurants
Be an early applicant
Cloud-based all-inclusive back office solution for restaurants
1001+ employees
Be an early applicant
$96.4-144.6k
+ Equity Option Grant
1001+ employees
Company mission
To alleviate the significant burdens placed on restaurant operators.
Role
Who you are
- Bachelor’s degree in business, data analytics, finance or a related field
- 7+ years of business operations experience in a SaaS business
- 5+ years in data strategy, business operations, and/or management consulting with a focus on business analytics and data
- 2+ years of experience working in a GTM or Financial data operations function
- Strong proficiency in data analytics tools (e.g., Domo, Tableau, SQL, , Power BI, Excel)
- Experience leveraging data sources (e.g., Snowflake, Databricks, Microsoft, BigQuery, Azure Synapse)
- Exceptional data analysis skills
- Outstanding data visualization skills
- Strong communication and presentation skills
- Ability to collaborate across all levels, from leadership to individual contributors in GTM, Product, and Finance as needed
- Strong bias for action and a keen ability to work in a fast-paced environment with fluctuations in priorities and requirements
- Ability to self-start and to drive new ideas and opportunities through influence
What the job involves
- Reporting to Sr Manager of Customer Success Business Operations, the Sr Customer Success and Support (CS&S) Data Programs Analyst plays a pivotal role in Restaurant365’s Customer Success (CS) Operations and Strategy organization
- This position bridges the gap between systems and business needs by leveraging data analytics and insights to evaluate processes, define requirements, and deliver data-driven recommendations to the business, its executives and key stakeholders
- Through close collaboration with business leaders and users, the analyst identifies opportunities where data-driven enhancements to processes, products, services, and systems can drive business growth, elevate customer experiences, and improve organizational efficiency and productivity
- Driving cross-functional collaboration to design and execute strategic data programs aligned with business needs
- Gather, organize, and analyze data from various sources
- In partnership with IT-Systems, GTM and Financial operations to identify technical solutions and governance to support data access, modeling and analysis
- Support the CS&S business analysts including -the revenue operations analyst with data and tools including self-service dashboards to support analysis and process development with their business stakeholders in CS&S
- Program manage all CS&S data analysis projects and initiatives
- The Sr. CS and Support Data Programs Analyst is process and data driven. In this role they will design scalable data insights and systems
- Overseeing high-priority Customer Success and Support business process and data initiatives. They will combine strategic problem-solving with the ability to execute to drive impact
- Define program structures, processes, deliverables, and operational cadences for data and systems
- Develop and implement data frameworks and tools to manage data insights for the CS&S business analysts
- Work as a conduit between CS&S and key stakeholders; in strong collaboration with the IT-Systems, GTM Operations, Financial Operations, Product Analytics, BI and Data Science teams
- Supporting the CS&S business analysts to ensure data and processes in each business are optimized
- Support identification of trends and patterns in the data across the business
- Support annual planning and financial forecasting
- Other duties as assigned
Our take
Restaurant management can be rather outdated, often relying on spreadsheets and physical receipts. Restaurant365 develops all-in-one management software solutions for the restaurant industry, encompassing accounting, analytics, staff, and inventory management within its toolkit.
Restaurant365’s customer base isn’t just restaurants though, it’s software attracts accounting firms that work with restaurants as well as small eateries and large franchises. It’s expansive customer base is reflected in the amount of funding that it has received since its founding in 2011, now making it a verified Unicorn.
Restaurant365’s most recent round of funding came in 2023, and its $135 million will be invested into further enhancing its product. The company's success is unprecedented, as most would bet that restaurant industries post-pandemic would struggle to get back on their feet. Restaurant365 defied expectations though, and actually turned out to be the company that COVID-hit restaurants turned to keep their heads above the water. This goes some way to explain the success of Restaurant365, which is a proven aid for the ailing dining industry.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
118% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2024
$175m
GROWTH EQUITY VC
May 2023
$135m
LATE VC
Total funding: $437.5m
Company benefits
- Ability to work remote or hybrid
- Comprehensive medical benefits, 100% paid for employee
- 401k + matching
- Equity Option Grant
- Unlimited PTO + Company holidays
- Wellness initiatives
Company HQ
East Irvine, Irvine, CA
Leadership
Tony Smith
(CEO)Previously on the Board of Directors at Dynamic Methods. Before that, they were a Director of Services there.
Morgan Harris
(Chief Customer Advocate)Previously Partner and Co-Founder at Dynamic Methods, Account Executive/Senior Consultant at Foreshock and Auditor at PriceWaterhouseCoopers.
John Moody
(Chief Strategist & Boardmember)Previously CRM Managing Partner and Board Member at Dynamic Methods.
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