Customer Support Engineer, Pulumi
UK Market
$70.8-130.3k
+ Bonus + Equity
Universal infrastructure as code
Job no longer available
Universal infrastructure as code
101-200 employees
Job no longer available
$70.8-130.3k
+ Bonus + Equity
101-200 employees
Company mission
To democratize the cloud for every engineer.
Role
Who you are
- Bachelor's degree in Computer Science, Engineering, or a related field
- Minimum of 2 years of experience in a related field, with a strong focus on infrastructure as code and DevOps
- Proficiency in infrastructure-as-code concepts and tools, such as Pulumi (experience with Pulumi is a plus)
- In-depth knowledge of cloud service providers, including AWS, Azure, GCP, and Kubernetes
- Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues
- Excellent communication skills, both written and verbal, with the ability to effectively convey technical concepts to both technical and non-technical audiences
- Self-motivated and able to work independently as well as collaboratively in a team environment
- Strong attention to detail and a commitment to delivering high-quality customer support
What the job involves
- Provide technical support and assistance to customers via various communication channels (e.g., email, chat, community) regarding IaC best practices and DevOps concepts
- Troubleshoot and resolve customer issues related to infrastructure deployments, configuration management, automation, and other infrastructure-as-code topics
- Collaborate with cross-functional teams, including engineering, product, and sales to identify and resolve complex technical and business issues
- Actively contribute to the creation and maintenance of technical documentation, including FAQs, knowledge base articles, and troubleshooting guides
- Stay updated with the latest trends and best practices in IaC, DevOps, cloud services (AWS, Azure, GCP, K8s) and related technologies
- Participate in on-call rotations to provide after-hours support when necessary
- PLUS: Certification(s) in relevant technologies, such as AWS Certified DevOps Engineer, Azure DevOps Engineer Expert, or Certified Kubernetes Administrator (CKA)
Our take
The Infrastructure-as-Code (IaC) space is expanding rapidly, driven by the increasing complexity of cloud services and the growing adoption of cloud technologies by developers and teams who want to reduce operational overhead. Pulumi works to bring together infrastructure, developer, and security teams to help build and operate cloud applications more efficiently.
The service is compativble with all major clouds and programming languages, providing teams with flexibility and reducing silos that can form with other IaC tools. Pulumi has also expanded its platform to include governance and compliance features, testing support, and policy-as-code, creating a more comprehensive cloud engineering solution for modern workloads. And the platform is trusted by over 3,700 customers worldwide, including Snowflake, Nvidia, and the BMW Group.
Building on this foundation, Pulumi recently launched Pulumi Neo, the industry's first AI agent purpose-built for platform engineering. Neo automates infrastructure tasks end-to-end while respecting enterprise governance, allowing teams to provision, deploy, and manage infrastructure faster and more safely. Early adopters report transformative results, including reducing provisioning time from days to hours, deploying features up to 75% faster, and cutting policy violations by 90%. This combination of AI-driven automation, enterprise-grade controls, and aproven customer base puts Pulumi at the forefront of the cloud engineering market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
14% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2023
$41m
SERIES C
Oct 2020
$37.5m
SERIES B
Total funding: $106.5m
Company HQ
Pike Pine Retail Core, Seattle, WA
Leadership
Joe Duffy
(Founder & CEO)Worked as an independent consultant, then Senior Software Engineer at EMC. Subsequently spent over a decade in various senior roles at Microsoft, ultimately Partner Developer of Technical Strategy and Developer Tools.
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