Incident Response Director, Veeam
Coveware
Data backup & recovery platform
Open for applications
Data backup & recovery platform
1001+ employees
Open for applications
1001+ employees
Company mission
To empower every organization to not just bounce back from a data outage or loss but bounce forward.
Role
Who you are
- We are looking for an experienced incident response operator / leader to help us continue to shape our product and service
- You are passionate about ensuring clients have an amazing experience. You have the ability to abstract operational patterns, bottlenecks and conjure both process and technology solutions that improve customer experience and internal efficiency
- You are willing to roll up your sleeves and play individual contributor when necessary, but are also keen to grow and scale a team. You have experience in incident response operations
- You are interested in building a product and contributing by distilling customer experience and feedback to ensure the right features get prioritized. You are data driven by default. You understand and respect proper controls, regulations and policies that guide operational success
- You are a clear and articulate communicator with customers and your co-workers alike. You understand how to manage a project and communicate with stakeholders. You enjoy cultivating internal relationships and are comfortable giving and receiving candid feedback when it comes to performance
- Experience in cyber incident response within the private sector
- At least 1 year of management experience
- Experience recruiting and building a team (preferred)
- Cyber security qualifications / certifications (preferred)
What the job involves
- We have created a new standard in ransomware incident response and need a leader to help us take our client experience to the next level
- Your work will help companies from around the world recover from cyber attacks. We want you to play a major part in raising the bar as we continue our growth
- You will handle incident response cases. You will own the customer experience from onboarding through case-closed. You will provide guidance to clients seeking visibility on how their cases will progress. You will negotiate with cyber criminals
- You will manage financial operations associated with settlements. You will interact with our commercial partners, and our partners in law enforcement. You will be responsible for following and improving our operations compliance procedures
- Our case operations and the efficiency of our throughput are in your hands. You will have the opportunity to travel and speak on behalf of the company to clients and at industry gatherings
Our take
The increasing reliance of businesses on data and the growing volume of data generated make organizations more vulnerable to cyberattacks. Veeam is a leading provider of backup, recovery, and data management solutions, focusing on simplifying backups for virtual machines, achieving any recovery objective, maximizing investments, and reducing management overhead.
Recently, Veeam has introduced over 30 product updates, including cloud-native solutions to protect data across AWS, Azure, and Google Cloud. The company currently safeguards data for over 400,000 customers worldwide, including over 80% of the Fortune 500 and 70% of the Global 2,000, with clients like Fujitsu, Siemens, and VW.
The acquisition by Insight Partners in 2020 enables Veeam to expand into new markets, fueling its continued growth. Veeam is poised to remain a leader by driving industry innovation and staying ahead of increasingly sophisticated cyberattacks.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Jan 2019
$500m
GROWTH EQUITY VC
Total funding: $500m
Company values
- Everyone Sells
- Innovate & Iterate
- Keep It Simple
- Conversations From the Heart
- Veeam Speed
- Veeam Team
- Compete to Win
Company HQ
Lakeview, Kirkland, WA
Articles
Leadership
Anand Eswaran
(CEO, not founder)Former President and Chief Operating Officer at RingCentral, Founding Advisory Board Member of the Technology Services Industry Association (TSIA), and former Corporate Vice President (various departments) at Microsoft. Previous Vice President of Global Services at SAP (Executive), Hewlett-Packard, and Vignette Corp.
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