Senior Product Manager, Lendbuzz
Contact Center
More information about location
Car financing platform
Be an early applicant
Car financing platform
201-500 employees
Be an early applicant
More information about location
201-500 employees
Company mission
To help you build your credit and get your dream car with our excellent services.
Role
Who you are
- 8+ years of experience in Product Management, Product Ownership, or similar roles working to implement, optimize, or configure Contact Center tooling
- Significant experience running inbound and outbound campaigns a must
- Strong project management skills, with a keen attention to detail and ability to manage projects of varying sizes and scopes
- Passion for product development, data science, and the intersection of software and finance, with additional experience in financial markets or the automotive industry being a plus
- Ability to collaborate effectively across functional groups with adaptability and empathyIn-depth knowledge of Scrum, Kanban, or other agile software development methodologies
- Proven ability to scope and author comprehensive business and technical product requirements
- Proven ability to prioritize and manage multiple complex work streams simultaneously, ensuring efficient and effective project execution
- Demonstrated capability to prioritize and manage multiple complex work streams simultaneously, ensuring efficient and effective project execution
- Strong communication skills for providing clear direction and motivating project teams effectively
What the job involves
- As a Product Manager for Contact Center, you'll be at the forefront of crafting our contract center strategy and technology
- You'll enhance self-service options, improve customer interactions, and drive innovation
- Your role isn't just about products; it impacts every part of our business, with endless opportunities for growth
- Come thrive in our dynamic environment, leading the way in AI and machine learning for auto finance
- Craft a contact center vision and strategy that’s aligned with tech and operational leaders
- Implement a holistic, scalable contact center solution that maximizes customer experience while increasing efficiency
- Explore expanding digital channels such as chat and SMS
- Iterate implementation phases to ensure frequent delivery of value to the businessIlluminate critical contact center insights so operational leaders can make data driven decisions
- Leverage ML/Predictive modeling teams to optimize outbound performance
- Systematize and automate workforce management processes
- Partner closely with engineering to drive the creation, planning, prototyping, and development of products and features in support of key product metrics and goals
- Foster strong relationships with subject matter experts, analysts, data scientists, and technology teams across Lendbuzz
- Own, prioritize and maintain the product backlog
- Analyze and articulate insights from data to inform product roadmap decisions and drive alignment across functions and senior leadership
- Break down features into detailed stories and acceptance criteria that can be executed by an agile team. Find ways to deliver value incrementally
- Effectively communicate to a wide business audience project status and post-launch measurement of progress
Our take
On a mission to help individuals currently underserved by the traditional credit system, Lendbuzz is an automobile finance platform that uses machine learning and AI to help consumers with little to no credit history access financing when buying a car.
Research found that nearly two thirds of consumers want to improve their credit scores, likely because it’s deemed the only way to access loans and credit cards. Whilst banks and traditional lenders assess credit based on FICO scores, Lendbuzz finds new signals and other relevant data to assess a person’s credit worthiness.
$100 million in lending capital from Mitsubishi UFJ Financial Group is fuelling more warehouse capacity for Lendbuzz's loan origination growth. It has secured its substantial investment thanks to a prolonged period of high performance, having established a year-on-year loan originations growth of more than 100% per annum.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Oct 2023
$45m
LATE VC
Aug 2022
$43.7m
LATE VC
Total funding: $253.1m
Company benefits
- Dental and Health Insurance
- Company Outings
- 401(k)
- Fitness Center
- Unlimited PTO
- Stocked Kitchen
- Company Issued Hardware
- Cool Swag
Company values
- Diversity is a competitive advantage - We celebrate our differences, and are better when we have a variety of experiences, viewpoints, and backgrounds.
- Compassion is a strength - We care about our customers and look to build long-term relationships with them.
- Simplicity is a key feature - We work hard to make our forms and processes as painless and intuitive as possible.
- Honesty and transparency are non negotiable - We incorporate these traits in all of our interactions.
- Financial opportunity belongs to everyone - We work every day to improve lives by extending this opportunity.
Company HQ
Financial District, Boston, MA
Articles
Leadership
Amitay Kalmar
(CEO)Previously served as Vice President of Technology Investment Banking for Deutsche Bank, and Project Manager for IDF.
Dan Raviv
(CTO)Previously worked in Research for both Massachusetts Institute of Technology (MIT) and Hewlett-Packard.
Salary benchmarks
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