Senior Customer Success Manager, Ideals
$75.6-179k
80% base salary, 20% variable
More information about location
Service for secure corporate data exchange and M&A deals document workflow
Job no longer available
Service for secure corporate data exchange and M&A deals document workflow
201-500 employees
Job no longer available
$75.6-179k
80% base salary, 20% variable
More information about location
201-500 employees
Company mission
To create more prosperity in the world by accelerating high-stake business decisions.
Role
Who you are
- Full professional proficiency in English (C1)
- At least 5 years of experience as an Account Manager or a CSM in B2B, preferably in SaaS
- Proven track record managing a book of business of 50+ accounts, with a strong ability to plan, organize and prioritize effectively
- Experience driving MRR/ARR growth through renewals, upsells, or cross-sells
- Experience in leading commercial conversations with the client (e.g., pricing, discounting, upselling)
- Customer-driven personality with empathetic and emotional intelligence skills
- Excellent communication, interpersonal, and presentation skills
Desirable
- Familiarity with data rooms, board portals, or secure collaboration tools
- Experience in sales
- Proficiency in Spanish
What the job involves
- Research and study new clients to identify their expected value from the product and future potential growth opportunities
- Conduct kick-off (onboarding) trainings for new clients
- Manage a portfolio of roughly 200 accounts – including 30% high-touch – with structured follow-ups, clear prioritization, and proactive engagement across the entire customer journey
- Execute renewals and expansions proactively, based on account usage, growth potential, and business insights
- Conduct exit interviews with churned clients
- Drive customer advocacy initiatives by securing satisfied client reviews, testimonials, or case studies
- Participate in special projects to improve the customer success playbooks or introduce new customer success activities
Application process
- Screening call with the Talent Acquisition Specialist (30 mins)
- Competency-based interview with the Talent Acquisition Specialist (60 mins)
- Roleplay with the Hiring Manager (60 mins)
- Hiring Manager interview (60 mins)
Our take
Ideals is a business collaboration software provider that has garnered a strong reputation in the industry for its secure and efficient virtual data rooms and collaboration tools. Focused on data security, Ideals caters to businesses involved in M&A deals, critical transactions, legal proceedings, and corporate projects, offering a reliable platform for sharing and managing sensitive documents.
Embracing technological advancements, Ideals continually evolves to meet the changing demands of the business landscape, operating with a customer-centric approach. The company has fostered a loyal customer base and garnered positive user feedback. Flagship product Ideals Virtual Data Room has become a Market Leader, holding that status on software marketplace platform G2 for more than 5 years.
As the industry has evolved, the company is positioned for growth and continued success. As businesses increasingly prioritize secure and efficient collaboration solutions, Ideals' focus on data security and its reputation for reliability gives it a competitive advantage. With its dedication to adaptability, the company is poised to remain a leading choice for businesses seeking effective M&A data exchange and collaboration software.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Remote-first model with teams distributed globally
- Home office set up budget
- High-end laptop, monitor and any additional IT equipment needed
- Reimbursement of co-working space expenses
- Wellness budget for sports, yoga, mental, and other health-related activities
- Reimbursement of participation in sports competitions
- Individual Development Plan based on your career interests
- Generous budget for learning and development activities
- Professional and self-development books and subscriptions compensation
- Ideals’ support of your passion as a speaker or writer
- Internal growth and internal mobility opportunities
- Team-building offline and online events
- Budget for meetups with your local team
- Generous internal referral program
Company values
- Commitment - Idealers are all in, stepping up, and taking ownership. We follow through on our promises to both our team and our customers. We always go the extra mile, exceeding expectations and making our results truly stand out
- Excellence - We are on a relentless quest for exceptional customer experiences. Efficiency and frugality drive us to seek better outcomes. We admit mistakes, learn from them, and remain humble, seeking the right answers with help from others
- Collaboration - Our success thrives on diversity and different perspectives. Valuing uniqueness, we treat others as equals, and recognize the power of collective effort
- Trust - Being open and honest is at the heart of our interactions. As a team, we make sure information, processes, and decisions are accessible, so we actively encourage all Idealers to contribute, making transparency an all-directional collaboration
- Care - We prioritize the health and well-being of our Idealers, demonstrating empathy in every situation. Our belief in building a more prosperous, equitable, and sustainable world drives us to champion equal opportunities, fostering a caring and inclusive community
Company HQ
City of London, London, UK
Leadership
Evgeny Sergeev
(Co-Founder & Customer Experience Officer)An avid serial entrepreneur, Evgeny left the Engineering position at Microsoft in 2008 to start Ideals and has led its hypergrowth ever since. They are also a co-founder of Genesis Tech and Pragmatech.
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