Associate Customer Success Manager, OpenGov
More information about location
Cloud ERP software for the public sector
Job no longer available
Cloud ERP software for the public sector
501-1000 employees
Job no longer available
More information about location
501-1000 employees
Company mission
To power more effective and accountable government.
Role
Who you are
- Bachelor's degree in Business Administration, Marketing, or a related field (or actively pursuing)
- 0-2 years of experience in customer service, account management, or a related field (prior experience in SaaS a plus)
- Strong communication and interpersonal skills
- Ability to follow established processes, procedures, and operational cadences
- Demonstrated ability to work collaboratively in a team environment
- Strong organizational skills
- Eagerness to learn and grow in the field of Customer Success
What the job involves
- As a Customer Success Associate at OpenGov, you'll play a pivotal role in supporting our government customers, ensuring they derive maximum value from our solutions
- His entry-level position offers an excellent opportunity to gain hands-on experience in customer success while working closely with senior team members
- Provide personalized support to a designated group of 50-80+ government customers, focusing on individual customer needs
- Collaborate with senior Customer Success Managers to drive product adoption, user engagement, and program expansion
- Build and nurture strong relationships with assigned customers, serving as their trusted advisor and advocate for OpenGov solutions
- Address customer inquiries promptly and escalate complex issues to senior team members for resolution
- Monitor customer health and usage data using documented best practices and business systems to identify areas for improvement and ensure maximum customer value
- Develop a comprehensive understanding of the value and use cases of the OpenGov product suites and effectively communicate to optimize customer product adoption
- Gather valuable customer feedback and feature requests to contribute to product development discussions
- Collaborate with internal teams, including Professional Services, Sales, Solution Engineering, Customer Marketing, Customer Success Engineering, Support, and Product & Engineering to ensure we are successful in delivering value to our customers through successful customer onboarding, training, ongoing support, adoption, subscription renewals, and growth
- Follow all established best practices and operational cadences in the management of customer accounts and assigned territories
- This role requires specific instruction and supervision on most tasks, with opportunities for growth and development under the guidance of senior team members
Our take
As the world digitises, governments must innovate their operations to deliver the highest standard of service. OpenGov offers cloud software products to help governments manage performance, improve budgeting, and visualise operational intelligence, as well as providing comprehensive open data.
OpenGov is the leader in local government software. Its cloud-based products, which aided a number of public agencies through the pandemic, include citizen services, procurement, budgeting and planning capabilities - made comprehensive by a series of strategic acquisitions. The company's coherent and integrated software solution significantly reduces the stress on government systems, allowing them to work smarter and better for their citizens.
OpenGov serves over 1,600 governments across the US, and continues to secure new clients. It also has made several partnerships towards improving its range of services which will enable it to remain a powerful tool for governments wishing to digitally transform.
Steph
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Feb 2022
$50m
LATE VC
Oct 2021
$50m
LATE VC
Total funding: $228m
Company benefits
- Work from anywhere
- Unlimited vacation
- Mission-driven colleagues
- World-class healthcare
- Professional development
Company HQ
China Basin, San Francisco, CA
Leadership
Zachary Bookman
(Co-Founder & CEO)Prior to co-founding OpenGov, was a Principal for Formation 8 and a Special Advisor with ISAF in Afghanistan, focusing on rule of law and governance.
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