IT Operations Engineer, Grammarly
$130-220k
AI-powered writing assistant
Open for applications
AI-powered writing assistant
1001+ employees
Open for applications
$130-220k
1001+ employees
Company mission
Grammarly's mission is to improve lives by improving communication.
Role
Who you are
- This role requires a generalist with exposure across IT domains (IAM, MDM, AV, SaaS administration, etc.). We’re looking for tech-savvy individual with excellent communication skills, technical skills, and a high degree of ownership to be available in hub to deliver a seamless user experience
- Bachelor’s degree in Information Technology, Computer Science, or a related field
- Driven to provide outstanding customer service and has excellent communication skills
- Experience in supporting executives and high profile team members
- Experience in IT support, A/V equipment management, and event coordination
- Strong knowledge of macOS and Windows operating systems
- Excellent troubleshooting and problem-solving skills
- Excited to work independently and as part of an international team
- Detail-oriented and organized with strong documentation skills
- Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments
- At Superhuman, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations
What the job involves
- To achieve our ambitious goals, we're looking for an IT Helpdesk Engineer to join our team in San Fran Francisco to ensure smooth IT operations, provide Executive Support, support events and large meetings
- Superhumans’s engineers and researchers have the freedom to innovate and uncover breakthroughs—and, in turn, influence our product roadmap. The complexity of our technical challenges is growing rapidly as we scale our interfaces, algorithms, and infrastructure. You can hear more from our team on our technical blog
- As an IT Helpdesk Engineer, you will collaborate with the global team to continuously improve the service delivery of the frontline IT team. Your responsibilities include coordinating executive support, supporting general support requests, and collaborating with the onsite team for AV and event support
- Your participation in the planning and design of the IT service will help ensure a consistent and seamless experience for all of our hubs
- Provide first-level IT support to team members, including troubleshooting hardware and software issues, resolving network connectivity problems, and assisting with AV equipment setup and configuration
- Provide a single point of contact for executives based in the SF hub
- Coordinate with other team members to support events and large meetings, coordinating additional resources as necessary
- Maintain and troubleshoot IT assets in our office, including computers, laptops, printers, and AV equipment
- Provide hardware and software to existing team members and new hires
- Support ZOOM rooms in person and remotely
- Maintain accurate IT and AV support requests, resolutions, and equipment inventory records
- Stay up-to-date with the newest IT trends and technologies to recommend improvements and enhancements
Our take
From professional writing to everyday correspondence, effective communication is critical. Grammarly is an AI-powered writing assistant that helps people write clearly and without mistakes, checking spelling, grammar, and other potential pitfalls.
Grammarly was originally launched as a subscription service for students, although the platform has moved into the mainstream in the last decade. It went freemium in 2015 and now works across more than 500,000 applications and websites including email clients, enterprise software, and word processors. Paid tiers give users more tools beyond grammar and spelling checks to include things like word choice, sentence rewrites, tone adjustments, fluency, and formality level.
The company has been profitable since the beginning and now has a valuation of more than $13 billion, placing it among the 10 most valuable startups in the US. The AI writing assistant space is heating up, and Grammarly is hoping to defend its positions against offerings including Scalenut, Ginger and Microsoft's Editor by the release of its SDK, making it far easier to integrate Grammarly into other applications. So far this has been used in over 4,000 products and earned excellent ratings and increased user numbers of Grammarly's service.
Steph
Company Specialist at Welcome to the Jungle
Insights
44% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Nov 2021
$200m
LATE VC
Oct 2019
$90m
LATE VC
Total funding: $400m
Company benefits
- Support for professional development with training, coaching, and regular feedback
- Global, local, and team-specific events and programs
- Catered lunches
- Gym and recreation stipends
- Admission discounts
- Work from home opportunities
- Medical, dental, vision, financial, and other benefits, as well as equity
- Support to set up a home office
- Ample and defined time off
- 401(k) matching
Company HQ
Financial District, San Francisco, CA
Leadership
Alex Shevchenko
(Co-Founder & Board Member)Studied at Vienna's International University before receiving an MBA from the University of Toronto. Co-founded MyDropBox.com in 2006. The company was bought by Blackboard Inc. three years later. Co-founded Grammarly in 2009.
Max Lytvyn
(Co-Founder & Board Member)Studied for an MBA at Vanderbilt University before joining Blacboard Inc. as Director of Product Strategy in 2007. Was General Manager and then Partner at Sciworth Labs from 2004 to 2013. Was a Board Member at Uniweb and invested in farmland investment platform FarmTogether.
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