Senior Product Marketing Manager, Gladly
$150-180k
+ Equity
Customer experience AI built for LTV
Job no longer available
Customer experience AI built for LTV
201-500 employees
Job no longer available
$150-180k
+ Equity
201-500 employees
Company mission
To make customer service radically personal.
Role
Who you are
- 5+ yrs experience in a Product Marketing role in the Enterprise B2B SaaS market
- Proven ability to successfully take new products to market, from ideation to launch
- Experience is building sales tools and training that empowers GTM teams
- Track record of successfully working across the business including Product Management, Engineering, Sales, Marketing, and Customer Success to execute on critical projects
- A pro at writing simple, compelling content in language that buyers understand
- Creating and delivering compelling presentations to both internal and external audiences
- Sweating the details, but also understanding overarching strategy and objectives
What the job involves
- Understanding current and future AI trends in Customer Service and Experience to identify opportunities and develop marketing strategies that increase our market presence and share
- Market sizing to understand and quantify our Total Addressable Market (TAM) and validating market potential and opportunities
- Leading the launch and adoption of Gladly’s products with clear positioning and messaging, go-to-market strategy, and proven marketing tactics
- Conducting competitive research to gather insights on our competition and arm our GTM Teams with competitive intelligence and content that helps them win
- Maintaining internal enablement tools that enable our GTM Team to understand product positioning and messaging aligned to our ICP, target market, and buyer personas
- Supporting our GTM Teams to advance sales cycles and close deals where needed
- Performing win/loss analysis and gathering insights on our target market, buyers, and competition through interviews with prospects and customers
Our take
Gladly is a cloud-based platform integrating multiple customer service channels into a single UI. It helps companies cater to the upward trend in personalized service by allowing them to communicate with their customers seamlessly across any channel from voice, email, messaging, chat and social media.
The rise in eCommerce has meant demand for services like Gladly is growing. To stand out, the company has focussed on building out its platform with new features. Most lately, this has included an AI and automation-driven customer service platform.
As a certified app partner to Shopify, Gladly benefits from the ability of Shopify merchants to integrate directly with its platform. The company has raised considerable funding, the latest of which supports accelerated growth on the back of releasing its unified customer service platform.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2024
$40m
LATE VC
Dec 2022
$55m
LATE VC
Total funding: $208m
Company benefits
- Stock options
- Medical, Dental, Vision and Life insurance
- Generous paid time off
- Generous paid Parental Leave
- 401K
- Flexible Spending Accounts
- Home office stipends
Company HQ
Bernal Heights, San Francisco, CA
Leadership
Charlie Besecker
(CEO)Charlie joined Gladly in 2024 as a President, moving into the role of CEO in 2025. Prior to this, he was a CRO at GRIN and Route.
Joseph Ansanelli
(Co-Founder & Executive Chairman)After co-founding Gladly in 2015, Joseph served as the CEO until 2025. He has also been at Greylock since 2012, spending 5 years as a General Partner before becoming a Venture Partner.
Andy D'Amato
(CRO)Prior to joining Gladly in 2022, Andy spent nearly 9 years at PTC. While there he held a number of roles, including Senior VP of Sales, Americas IoT & Augmented Reality and Senior VP of Global IoT Sales.
Todd Rakow
(CFO)Todd joined Gladly in 2019 as a VP of FInance & Operations before moving into the role of CFO in 2022. Previously, he co-founded Kanjoya and served as the CFO for nearly 6 years. He also spent some time at PayPal as a Senior Operations & Strategy Manager.
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