Customer Success Manager, Superchat
Italian and Spanish Market
Omnichannel customer communications for SMEs
Be an early applicant
Omnichannel customer communications for SMEs
21-100 employees
Be an early applicant
21-100 employees
Company mission
Superchat's mission is to digitalise communication for SMEs across Europe.
Role
Who you are
- You communicate fluently and confidently in Italian, Spanish, and English, and can answer questions precisely
- You’re a true communication talent with experience in customer interaction - ideally in a B2B or SaaS environment
- You work in a structured and independent way, with strong organizational skills and a high sense of responsibility
- You’re a genuine team player who enjoys diving into complex topics
- You have strong critical thinking skills that help you analyze complex situations and make sound, effective decisions quickly
What the job involves
- Superchat is growing rapidly, and there are plenty of exciting projects ahead. We’re looking for you to join our team!
- You develop a deep technical understanding of our product and become a key point of contact for our customers throughout their entire lifecycle
- You take ownership and support our customers from onboarding onward to ensure they use Superchat successfully and solve challenges together
- You address customer needs with empathy and expertise, advise them on new features and product updates, and help them achieve their goals with Superchat
- You understand exactly how customers use our product, collect feedback, and proactively contribute to improving our software
- You collaborate on cross-functional projects that take our customer experience to the next level
Our take
Superchat helps businesses streamline their customer communications by combining all the relevant and high-usage chat methods (Including WhatsApp, email, and SMS) into a single channel. On the one end, it means customers have a convenient and centralised selection of options, and on the other, customer service representatives can keep track of all conversations from a single hub. Superchat is focused expressly on small and medium-sized enterprises, who have been especially feeling the need for productivity tools like this over recent years.
Poor customer service is an increasingly unaffordable misstep, especially in the European market where Superchat operates - the vast majority of customers will quit a transaction if it’s going badly, and billions are lost each year over this problem. With the backdrop already unforgiving, SMEs can’t afford to slip further behind, so appetite for Superchat’s product is strong.
It may play well for Superchat if it chooses to further expand its operations, too - reports suggest that the future of good customer service lies in speed and efficiency, and an omnichannel communications hub is an elegant way of getting there.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jan 2022
$15.9m
EARLY VC
Jan 2021
$3.3m
SEED
Total funding: $19.8m
Company benefits
- Competitive compensation package that includes salary, benefits, and stock options of Superchat. We want everybody to be a true owner in Superchat
- 26 days of paid vacation + 2 days off for Christmas and New Year's Eve (because we love what we do, but we also love vacation!)
- Regular company and team events like pizza & bear evenings, sport activities, Christmas parties, and more!
- Annual personal development budget of €500 for conferences, courses, books, career coach, etc
- An inclusive and exciting start-up environment culture that offers accelerated career and personal growth
- Beautiful office in the heart of Berlin (Hackescher Markt) equipped with ergonomic chairs, height adjustable desks, free snacks, beverages and overall good vibes
Company HQ
Mitte, Berlin, Germany
Leadership
Mika Hally
(Co-Founder)Previously a Co-founder at Unicorn and Keeet, with a prior background in Product Ownership and Marketing / Communications.
Yilmaz Köknar
(CEO & Co-Founder)Has previous experience in Product Management from time spent at the Digital Product School, subsequent to which he co-founded Unicorn.
Salary benchmarks
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