Onboarding & Sales Specialist, knack
Referral Bonus
No-code software solution
Be an early applicant
No-code software solution
21-100 employees
Be an early applicant
Referral Bonus
21-100 employees
Company mission
To eliminate business blindspots and improve operational excellence by connecting data, teams, and customers.
Role
Who you are
- 2-4 years of experience in SMB sales, customer onboarding, customer success, or a related role
- Proven track record of meeting or exceeding sales targets
- Exceptional communication and interpersonal skills
- Strong technical aptitude with the ability to learn and explain complex products
- Experience with CRM software (e.g., Salesforce, HubSpot) and onboarding tools
- Passion for delivering a best-in-class customer experience
Desirable
- Experience in SaaS, no-code/low-code platforms, or software training is highly preferred
- Familiarity with onboarding workflows and tools like Intercom, Drift, or similar
- Ability to balance multiple priorities in a fast-paced environment
What the job involves
- We’re seeking an energetic and driven SMB Sales & Onboarding Specialist focused on small to mid-sized businesses to join our dynamic team
- In this role, you’ll combine your expertise in consultative selling with hands-on onboarding to ensure our small and medium business (SMB) customers are set up for success from day one
- You’ll work closely with prospective customers during the sales cycle, guide them through the onboarding process, and ensure a smooth transition to our platform
- Engage with SMB prospects to understand their unique needs and pain points
- Conduct product demonstrations tailored to the prospect's use case
- Manage the sales cycle from initial outreach to closing, ensuring timely follow-ups and clear communication
- Achieve or exceed monthly and quarterly sales targets
- Collaborate with marketing to nurture leads through campaigns and outreach
- Serve as the primary point of contact for new customers during the onboarding phase
- Conduct onboarding sessions to ensure customers understand how to use the platform effectively
- Configure customer accounts to match their specific requirements
- Proactively address potential challenges to minimize time-to-value
- Help develop and refine onboarding materials (e.g., guides, tutorials, FAQs) to improve the onboarding process
- Provide customer feedback to product and engineering teams to inform feature improvements
- Contribute to sales and customer success strategy discussions to drive revenue growth and customer retention
Application process
- Stage 1: Apply
- Stage 2: Reviewed
- Stage 3: Cultural 1:1 Interview
- Stage 4: Interview
- Stage 5: Group Interview
- Stage 6: Reference Checks and Offer
Our take
Tired of building the same features over and over within their online database work, the founders of Knack set out to create the building blocks to jump-start each application, resulting in the creation of a no-code software development platform that provides users with the tools to create efficient business applications for tasks like productivity, accounting, and team workflow.
Launched in 2012, Knack is now being used across the globe with over 5,000 customers including Intel, Capital One, HP, Oxfam, Panasonic, and Spotify. Funds raised by the company will help to accelerate the growth of its platform, focusing on creating additional product features, and expand its development and customer support teams.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
68% employee growth in 12 months
Company
Company benefits
- Remote-first
- Retreats: We get together at least once a year as a full team to continue to build the personal and professional relationships that help elevate our performance.
- Unlimited Paid Vacation: Take the time you need to stay motivated, charged, and balanced. You'll get required days off for birthdays and Knackiversaries.
- Workstation Allowance: We want your work from home space to have everything you need! We offer a workstation allowance to help with that!
- Learning Credits: An annual allowance is provided to stay on top of your game with classes, books, and conferences.
- Referral Incentive: We think you're great which means you know awesome people. We offer a referral bonus to anyone you refer for an open position once they are hired as an official Knackster!
- Healthcare: We offer health, vision, and dental, covering 75% of the premium for you and your dependents (spouse + children).
Company HQ
Center City West, Philadelphia, PA
Leadership
Derek Hutson
(CEO, not founder)Operating Partner at Resurgens Technology Partners, and Managing Partner at Morgan Creek Strategies. Was previously CEO of Liquibase.
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