Operations and Strategy Manager, Relay
Offers equity package
2-5 days a week in office
Enabling retailers to supercharge their e-commerce growth
Job no longer available
Enabling retailers to supercharge their e-commerce growth
101-200 employees
Job no longer available
Offers equity package
2-5 days a week in office
101-200 employees
Company mission
Realising the most efficient delivery network to create the most compelling experience for clients, consumers and relayers.
Role
Who you are
- Overall minimum 5 years of work experience, across any industry
- Minimum of 2+ years of work experience in operational contexts, ideally in a fast paced business environment
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- Strong analytical and problem-solving skills with the ability to interpret data and identify actionable insights
- Excellent communication (both written and verbal) skills
- Quick learner, proactive, and resilient, with the ability to cope well under pressure in a fast paced environment
- Highly motivated and willing to take on multiple responsibilities at once
- Preferred: Experience with SQL, data visualization using Tableau, or similar tools
- The qualifications and experiences above act as a loose guide to what we’re looking for. We’d still love to hear from you if you have more or less experience, so long as the core skills can be demonstrated
What the job involves
- We are looking for a talented Operations and Strategy Manager to lead our Middle Mile Operations team
- We will grow our network 10x this year, and in this role you will have the opportunity to scale our middle mile while meeting exceeding standards of service and performance
- Working closely with our Middle Mile partners, you will evolve processes and policies that ensure that we scale with efficiency
- You will get your hands dirty and engage agencies and drivers we work with, and bring them along on our journey
- You will also be thinking big, and work with our engineering teams to develop tech driven solutions to business problems at 100x the scale. We are a tech led business, and you will be a key asset in developing the right solutions
- Lead day-to-day operations of the Middle Mile in Relay’s value chain
- Drive process improvements and build mechanisms to sustain the process improvements for Middle Mile partners
- Work closely with the Last Mile, Middle Mile, and Pitstop partners to understand their needs and behavioural drivers
- Own the design, development, and deploy mechanisms that encourage target behaviors and discourage deviations
- Deep dive issues and build narratives for wider org to attack most pressing issues as a team
- Bridge gap when performance drops below target, and create glide path to achieve targets
- Design and deploy policy changes (e.g. updating pay structures) for Middle Mile partners
- Spend time in the field to design, implement, and continuously refine processes to enhance the operational efficiency and reliability of our delivery network
Salary benchmarks
Our take
In recent years, e-commerce has grown considerably. Despite this, the retail sector is still in the early innings of digital disruption in the US and the UK (especially when compared to more digitally mature markets such as China).
Relay enables e-commerce through re-wiring the critical delivery infrastructure to address the growth of e-commerce in the UK. Not only do they enable orders of magnitude better delivery in speed and cost for retailers and consumers, but they are also doubling down on making sure their ecosystem of delivery drivers and the planet benefit.
Relay are early stage, and backed by founders who both have considerable experience at delivery service company, Stuart. With this expertise and solving a problem within a growing market, the company are well set make a difference to how retailers provide online delivery.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Feb 2025
$35m
SERIES A
Nov 2023
$10m
SEED
Total funding: $45m
Company benefits
- Hybrid remote work (3 days/week in the office)
- Cool co-working office in the heart of Shoreditch
- Competitive equity and compensation package, and culture of recognition
- 25 Days Holiday (plus bank holidays)
- Monthly social events - from Crystal Maze escape rooms to pottery painting and life-size Monopoly! We also have an annual off-site where we all get together in person to celebrate our wins and plan for more success in a relaxed environment.
- Unlimited free snacks and drinks in the office (all the Dash water you can drink, a whole cupboard full of nibbles, plus we have wonderful coffee machines!)
- Contributory pension
- Perks At Work discount scheme - online shopping discounts, cheap cinema tickets, money off holidays and so much more!
- Free membership of the gym in our co-working space
Company values
- “Who?”: Relayer Obsession. Start with understanding the customer i.e., the “Relayer”. We’re constantly striving to learn about the Relayer and to improve their experience.
- “Why?”: Understanding of value being created. Seek to understand and articulate the “why” behind everything they do in order to provide measurable value. They connect their actions and decisions to their impact on the Relayer. They encourage peers to do the same.
- “How”: Taking tiny steps forward. Focus on their objectives and constantly take steps towards reaching them. They keep moving forward despite setbacks. They deliver quality work in a timely fashion.
Company HQ
Old Street, London, UK
Leadership
Nicole Mazza
(CCO)Previously worked at Stuart, becoming Commercial Director in 2018. They are also on the Board of Advisors at HYPER CRUNCH and is a Member of Pavilion.
Jonathan Jenssen
(CEO)Worked at Stuart for over five years, first as Head of Operations and later becoming General Manager.
Diversity, Equity & Inclusion at Relay
- We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know, our ears (and inboxes) are always open.
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