Customer Support Associate, loveelectric
£25-35k
+ bonus
Electric vehicle salary sacrifice broker
Be an early applicant
Electric vehicle salary sacrifice broker
21-100 employees
Be an early applicant
£25-35k
+ bonus
21-100 employees
Company mission
To make electric vehicles affordable and accessible.
Role
Who you are
- The role requires excellent communication skills, strong attention to detail, and a customer-first mindset, ensuring every customer receives a clear, reliable and positive experience
- Passionate About Customer Care: You are dedicated to providing exceptional customer service, ensuring every customer feels valued and supported throughout their experience
- Excellent Communication Skills: Your strong written and verbal communication skills allow you to effectively engage with customers, addressing their needs with clarity and empathy
- Detail-Oriented: You have a keen eye for accuracy, ensuring that all orders are processed correctly and customer details are meticulously managed
- Problem Solver: You are resourceful and proactive in resolving customer issues, ensuring a seamless experience from inquiry to order completion
- Patient and Empathetic: You listen carefully to customer queries and concerns, responding with patience and understanding to ensure a positive experience
- Organised and Efficient: You manage customer interactions and order processing with efficiency, ensuring timely and accurate completion of tasks
- Team-Oriented: While you excel in individual tasks, you also collaborate well with colleagues to enhance overall team performance
- Desirable: Interest or passion for electric vehicles and supportive of the UK's green targets
What the job involves
- Love Electric is looking for a highly organised and detail-oriented team member to support the ordering of electric vehicles for salary sacrifice customers
- This role is a key part of the customer journey, ensuring vehicle orders are placed accurately with manufacturers and progressed smoothly and efficiently for customers
- You will be responsible for managing EV order processing, maintaining accurate customer and vehicle records, liaising with manufacturers and internal teams, and proactively resolving any issues that arise during the order journey
- The successful candidate will be expected to act with care, integrity and professionalism, helping to maintain exceptional levels of care for customers at every stage
- This is an ideal role for someone who is organised, proactive and passionate about supporting the transition to electric vehicles through an affordable salary sacrifice scheme
- Love Electric’s mission is to make electric vehicles affordable and accessible, and this role plays a key part in making that happen
- Customer Interaction: Engaging with customers through various channels (phone, email, chat) to answer queries, provide information, and resolve issues in a timely and friendly manner
- Order Processing: Accurately processing customer orders, ensuring that all details are correct and that orders are fulfilled promptly
- Problem Resolution: Identifying and resolving customer issues related to orders, payments, and delivery, ensuring a smooth and satisfactory experience
- Follow-Up: Proactively following up on customer interactions and orders to ensure that everything is completed to the customer’s satisfaction
- Customer Education: Assisting customers in understanding our products and services, including guiding them through the order process and explaining the benefits of our electric car salary sacrifice scheme
- Feedback Handling: Listening to customer feedback and passing it on to relevant departments to contribute to continuous improvement in service and order processing
- Record Keeping: Maintaining accurate records of customer interactions and orders, ensuring data integrity and easy reference for future interactions
- Team Collaboration: Working closely with other team members to share insights, improve processes, and enhance overall customer and order processing efficiency
- As loveelectric is authorised and regulated by the Financial Conduct Authority (FCA) successful applicants must adhere to the FCA's Conduct Rules, acting with due skill, care and integrity and be committed to delivering positive outcomes for all of our customers
Application process
- Apply
- Initial call with a member of our HR team
- Home task
- Final interview with senior management
Our take
Loveelectric.cars provides an EV salary sacrifice scheme for UK employers, enabling teams to access electric vehicles at a reduced cost - much like a cycle-to-work scheme, but for EVs. The free-of-charge scheme offers employees access to Loveelectric's marketplace of both new and used electric cars, helping them transition to cleaner transport and reduce their carbon footprint.
By partnering with trusted companies such as Hypervolt, Motorway, PodPoint and more, Loveelectric offers a wide range of vehicles and exclusive deals, making it easier than ever for drivers to go electric without changing their driving habits. The company has also launched its new Charge Card, offering seamless access to public charging across multiple networks, again saving costs through its salary sacrifice scheme.
Since its founding in 2021, Loveelectric has grown to a team of over 40 people, headquartered in Edinburgh, Scotland. It is a certified B-Corp, reflecting its commitment to high standards of social and environmental performance. The company has also won the Scottish EDGE award and was named 2025 Scottish Fintech of the Year — further proof of the growing support for its mission to make electric driving affordable and accessible to all.
Freddie
Company Specialist at Welcome to the Jungle
Insights
45% female employees
Company
Funding (2 rounds)
Jun 2022
$1.4m
SEED
Aug 2021
$0.5m
SEED
Total funding: $1.9m
Company benefits
- 36 days paid holiday every year (including bank holidays) to relax and reset
- A bonus day off for your birthday
- Access to our leading EV salary sacrifice scheme - making electric vehicles more accessible and affordable
- Tax-free home working allowance (£312 per year added to salary)
- Ongoing Management and Leadership Training through our bespoke, year-round programme
- Aspiring Managers Programme, designed to help ambitious team members step into leadership
- Monthly personal development allowance for books, courses or learning materials that inspire and support you in your role
- All equipment needed for your home set-up
- Enhanced parental leave (26 weeks at full maternity and 8 weeks full pay paternity)
- Co-working days - meet up monthly or b-monthly with teammates in your nearest hub
- Summer overnight get togethers and festive Christmas gatherings to connect, celebrate, and have fun as a whole team
- Weekly live Pilates sessions — join from your desk and stretch it out with a live qualified instructor
- Tax effective charitable giving scheme to support causes that matter to you
Company values
- We're Proudly B Corp From Day One – Join a team that's legally committed to positive social and environmental impact. Our actions are transparent and audited annually, so you can feel good about where you work and what you do
- We Prioritise Transparency – Come work for a company where honesty is at the core of our business model. There are no hidden fees for our customers and our service is cost-neutral for companies. This ethos of clarity and fairness permeates our workplace culture as well
- Empowering Gen Z with Opportunity – We're not just inspired by Gen Z's commitment to the environment; we're acting on it. Join a company dedicated to creating meaningful employment opportunities specifically for 16-24 year olds
- Business as a Force for Good – Your career here isn't just about what you'll gain, but what you can give back. We're in the rewarding business of creating positive impact, and we love sharing those rewards with our team members
- No Compromises, Just Commitments – Work for a company that refuses to settle for anything less than 100% electric vehicles. We're committed to pushing the boundaries, donating 10% of our profits to charity each year. We're looking for individuals who share our uncompromising values
Company HQ
Edinburgh, UK
Articles
Leadership
Steve Tigar
(Founder & CEO)Former CEO of Money Dashboard (exited to ClearScore). Was a Managing Director at Lettingweb, and Fellow at The Saltire Foundation in 2010/11.
People progressing
Joel joined the marketing team as a Content Marketer and with a strong grasp of his responsibilities and showing managerial promise was promoted to Marketing Manager less than 12 months after joining.
Ben joined as employee #1 and as Business Development Manager hit the ground running! With big wins and a growing team, Ben soon progressed to become Head of Business Development and now serves as a Sales Director.
Johannes started out as Founder Associate, working closely with our Founder and turning his hand to whatever was needed. This soon progressed to taking on key responsibilities as Head of Operations.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
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Diversity, Equity & Inclusion at loveelectric
- At loveelectric, we're not just committed to sustainability; we're committed to sustaining a culture where everyone is welcome, respected, and valued. Because for us, loving the planet means embracing the diversity of all its inhabitants. Our commitment to D&I is not a checkbox; it's an integral part of who we are.
- Creating a diverse and inclusive organisation is an ongoing journey. We actively seek to recruit from a variety of backgrounds, life experiences, and perspectives to enrich our workspace. We also maintain a culture of openness where every team member feels empowered to bring their full selves to work.
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