Account Executive, Siena
London
Plus equity or stock grants
More information about location
AI-powered customer service platform
Open for applications
AI-powered customer service platform
21-100 employees
Open for applications
Plus equity or stock grants
More information about location
21-100 employees
Company mission
To make exceptional customer experiences universally available and to tap into the boundless potential of human connection.
Role
Who you are
- 5+ years of experience in enterprise SaaS sales, ideally in AI, CX, automation technology
- Proven success in hunting new business and closing six- and seven-figure deals
- Skilled in multi-threading enterprise sales cycles and navigating complex organizations
- Deep understanding of enterprise customer experience, digital transformation, and automation trends
- Highly strategic and data-driven, leveraging insights to optimize deal execution
- Comfortable working in a fast-moving startup environment where adaptability and ownership are key
- Power-user of AI tools with proven ability to build custom agents/prompts that enhance sales productivity
- Comfort with rapidly evolving AI landscape by staying current on AI capabilities and applying them to sales motion
Desirable
- Experience selling AI, automation, or workflow intelligence products
- Established relationships within executives, CX, eCommerce, or BPOs
- Experience selling enterprise and multi-product software
What the job involves
- As an Account Executive, you’ll be on the front lines of Siena’s growth, closing high-value enterprise deals and bringing AI-driven automation to the world’s top brands
- This role is built for a hunter, someone who thrives in prospecting, navigating complex sales cycles, and turning cold leads into long-term partnerships. If you have experience selling into enterprise CX, or AI-driven automation, this is an opportunity to shape the future with Siena
- Own the full sales cycle from prospecting to close, targeting enterprise accounts
- Build and maintain strong relationships with senior decision-makers in CX, digital transformation, and operations
- Develop strategic outbound motions to break into top accounts and expand Siena’s footprint
- Manage complex, multi-stakeholder sales cycles with a consultative and value-driven approach
- Work closely with marketing, sales development, and solutions engineering to refine our go-to-market strategy
- Drive adoption of Siena’s AI solutions by aligning our capabilities with customer pain points and business outcomes
- Consistently exceed quota and revenue targets, contributing to Siena’s high-growth trajectory
- Leverage AI tools to scale prospecting, research, and deal preparation
- Build and maintain custom AI workflows for account intelligence, objection handling, and competitive analysis
Salary benchmarks
Our take
Customer service plays a pivotal role in the success or failure of commerce businesses, with a good customer service experience proven to build trust and power repeat purchases. With this in mind, Siena supplies a platform for companies to automate their customer service responses with AI capable of responding in the brand's voice and acting with "almost human" empathy.
Siena's platform can be employed for a number of customer service interactions, such as answering queries or arranging refunds and returns. The idea is to reduce the workload of customer services teams, with the platform handling over 80% of day-to-day interactions so that human team members are free to focus on more important or unique cases.
The idea is certainly an interesting one, and with its potential to save commerce companies thousands on customer support it is no surprise it boasts a number of clients already. 2023 funding will go towards hiring, go-to-market plans, and further development - with the ultimate goal for Siena to become a fully autonomous agent.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Nov 2023
$4.7m
SEED
Total funding: $4.7m
Company benefits
- 🏠 The flexibility to work from anywhere
- 🌞 Flexible working hours
- 💸 Stock options
- 🌴 Unlimited PTO (minimum of 15 days off per year)
- 📖 Growth stipend
Company HQ
SoMa, San Francisco, CA
Leadership
Andrei Negrau
(Co-Founder & CEO)Also co-founded Cartloop and Relevon, and founded Elite Brands.
Lisa Popovici
(Co-Founder & President)Also co-founded Cartloop and Relevon, acting as COO at both as well as Head of Growth and then CMO at Cartloop.
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