Customer Service Agent, Zai
Fixed term
Innovative financial services
Job no longer available
Innovative financial services
101-200 employees
Job no longer available
101-200 employees
Company mission
To power our customers by making innovative financial services accessible to all.
Role
Who you are
- You have a strong focus on customer experience and the urgency in which it should be delivered
- You respect your team members, building relationships across geographies and cultures with ease
- You are an ambitious, hard-working, determined, positive, helpful person that wants to grow your career
- You have customer relationship-building skills and enjoy talking to people
- You are curious and willing to learn, using your own initiative to solve challenges
- You are comfortable using technology systems to accurately and efficiently update customer records and adhere to automated workflows
- Flexibility to work a variety of shift patterns from 10pm-7-am, including weekend and public holiday work
- Native level English with superior communication skills, both verbal and written
- Experience in Customer Service within financial services/banking essential
- A demonstrable track record in customer service, preferably in a financial services environment
- Knowledge and understanding of KYC/AML/CTF/CDD rules/regulations as they apply to financial services, with particular focus on customer onboarding
- Proven track record in managing payments queries, preferably in a financial services environment
- Exceptional customer service ethic
- Target driven with strong appreciation of daily targets
- Highly proactive and self-starting, whilst also thriving in a team environment
- Ability to multitask in a fast paced, customer focused environment
- High level of accuracy and attention to detail, with well-developed skills in understanding and addressing customer needs
- Confident navigating different systems / technology
What the job involves
- THE HOURS FOR THIS ROLE COVER BETWEEN 10PM AND 7AM, MONDAY – FRIDAY WITH SOME WEEKEND WORK
- The Customer Service team at Currencyfair are a world class team in supporting our customers, with their day-to-day customer service requests such as password resets, payment investigations and other general queries related to their accounts with us and their payments
- You will be the first point of contact for our Currencyfair customers with the responsibility for delivering a positive customer experience
- You will own, document, and resolve customer issues including tracking why customers have contacted us and how we have resolved their issues
- You will be focussed on supporting the customer and the business through delivering a value add experience for the customer, owning and resolving all issues with urgency
- Process Improvement – contributing your observations and ideas for always improving the customer experience is welcomed and encouraged
Our take
Zai is the result of a 2021 merger between two highly successful fintech startups – Dublin based peer-to-peer currency exchange marketplace CurrencyFair, formed in 2009, and Australian automated payments engine Assembly Payments, formed in 2013.
This merger was the result of a major investment by Standard Chartered and was carried out with the strategic aim of jointly offering a full range of payment services. This indicates that the new company is now a major player in a fintech industry that’s expected to be worth almost $700 billion by 2030.
To accelerate operations across its eight locations in Europe, America, Asia and Oceania, the company intends to triple its staff headcount over the next few years while rolling out more tech solutions.
Steph
Company Specialist at Welcome to the Jungle
Insights
-19% employee growth in 12 months
Company
Company benefits
- Global market exposure in an organization where your ideas and contributions have a strong impact on success
- A company culture with an innovative, inclusive & collaborative mindset
- A collaborative and flexible work environment. Work remotely from our global offices.
- Competitive salary packages & benefits
Company HQ
Dublin, Ireland
Leadership
Shamus Hodgson
(CEO)Currently CEO of CurrencyFair. Previously CEO of Lumon, Foreign Currency Direct plc and Managing Director of Moneybarn.
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