Strategy and Operations Manager, Monzo
£55-65k
+ Stock options
Digital-only bank platform and marketplace
Posted today
Digital-only bank platform and marketplace
1001+ employees
Posted today
£55-65k
+ Stock options
1001+ employees
Company mission
To build a new kind of bank that makes money work for everyone.
Role
Who you are
- You’ve worked in consulting, as well as at a company or startup
- You’re curious, thrive in ambiguity, and ask incisive questions to understand context and formulate an approach to solving problems
- You’re a strong collaborator and team player, able to work with individuals at all levels and across various areas of the business to get things done
- You possess excellent written and verbal communication skills, with the ability to craft clear and concise messages for different audiences
- You’re skilled in managing and running processes effectively, ensuring smooth execution and high-quality delivery with minimal oversight
- You’re a skilled multi-tasker who enjoys context switching while also being able to dive into the details
- You’re analytical and comfortable conducting both qualitative and quantitative analyses to drive insights
- You’re organised, detail-oriented, and thorough in your work
- You’re discreet and can be trusted to represent the COO office to the organisation
What the job involves
- We’re looking for an Operations Strategy Manager to join the COO team
- This team is at the heart of our business, playing a pivotal role in driving strategic initiatives and ensuring operational excellence as we scale
- The COO has direct responsibility for key revenue generating functions as well as our customer operations, fraud & financial crime, communications, marketing, design and research teams globally
- Reporting to the Chief of Staff, you’ll play a critical part in helping the COO and executive team drive key company priorities
- This position offers broad exposure to various areas of the business, as well as interactions with investors, regulators, and other key stakeholders
- You’ll work on high visibility processes, initiatives and communications that have company-wide impact
- Supporting company-wide processes and initiatives, such as goal setting
- Owning the preparation and delivery of important meetings, such as all company meetings and senior leadership meetings
- Leading the preparation of internal communications and external engagements in collaboration with specialist teams
- Preparing and delivering briefings for key internal risk and management meetings, as well as meetings with regulator
- Collaborating with teams across the company to identify and address challenges, facilitating smooth delivery of processes and projects
- Collating and analysing data to provide insights into current areas of focus and inform decision-making
- Representing the COO Office to the organisation
Application process
- We will stop accepting applications for this role at 4pm on Friday 29th November
- Recruiter Call (30 min): One of our Hiring team will reach out to you for an introductory conversation
- Take-home task: This stage requires you to analyse data and create a set of slides to summarise your thinking. If you’re successful, you’ll progress to the next stage
- Final interviews (2 x 60 min interviews): This stage consists of two interviews, including one with the Chief of Staff to determine final fit for both you and the team
- Our average process takes around 2-4 weeks but we will always work around your availability
Salary benchmarks
Our take
Monzo is a challenger bank that fully operates online and offers a full range of current, savings, business accounts, and more. The speed of the challenger banks to provide a great experience has been impressive, and the number of competitors appearing has proven the consumer desire for innovation.
Monzo remains one of the popular online banks, with more than 6 million customer active users. The company faces competition as more traditional banks, such as Goldman Sachs and JP Morgan, have launched their own digital banks. However, the new technologies that the company is built on enable it to expand quickly (with fewer issues) than the incumbent players' offerings.
With an increasing amount of people switching banks, the company's ever-expanding suite of banking and financial services (such as its buy-now-pay-later offering) has resulted in Monzo receiving the second-highest net switching gains among digital challenger banks (just behind Starling).
After setting U.S. expansion plans aside in 2020, the company launched in the U.S. market in early 2022, partnering with Sutton Bank to provide its U.S. accounts. After several years focused on narrowing its losses, Monzo hit profitability in the first two months of 2023. In the same year, 2 million new customers joined, tallying its customer base at 9 million in 2024.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Many candidates hear
back within 2 weeks
42% female employees
19% employee growth in 12 months
Company
Funding (last 2 of 18 rounds)
May 2024
$190m
LATE VC
Mar 2024
$429.6m
LATE VC
Total funding: $1.9bn
Company benefits
- Yearly Salary Review + Proactive pay increases to reflect growing responsibilities + Share options
- Flexible working hours
- Work From Home Opportunities + we'll pay for any equipment you need to do your job
- 24 days holiday a year, plus bank holidays
- Paid sick leave for both physical & mental health + Health insurance via AXA or Vitality + Additional health insurance through Medicash
- Employee Assistance Programme
- Learning budget of £1,000 a year
- Aviva Pension Scheme + 4% Employer Contribution
- Paid maternity, paternity, adoption or shared parental leave (after 13 weeks of employment)
- 52 weeks of primary caregiver leave (6 months at 100% pay, 13 weeks at Statutory Maternity Pay, 13 weeks unpaid)
- 3 months of secondary caregiver leave at 100% pay
- Unum Life Insurance
- Access to fertility and family-forming health benefits via Fertifa
- Abellio Season Travel Tickets + Cycle-to-Work Scheme
Company values
- Be hard on problems, not people 🙌 We create supportive communities to help people thrive.
- Make a difference 🚀 We solve real problems, working on things that have the biggest impact for our customers and each other.
- Help everyone belong 🤗 We’re building a bank for everyone. We embrace differences and make sure everyone feels welcome.
- Think customer first; grow Monzo safely 🥕 We always do what's best for customers. It's the right thing to do and the safest way to grow.
- Default to transparency 🎤 We’re open with each other and customers unless we have good reason not to be.
- Think big, start small, own it 🌲 We’re ambitious and shoot for the moon, working iteratively to get the best results.
Company HQ
City of London, London, UK
Articles
Leadership
Jonas Templestein
(CTO)Founder of HipDial. Former Software Engineer at Starling Bank.
People progressing
Joined in the Customer Operations team. Moved to be a Financial Crime Analyst after 5 months. Then moved again to be a Business Analyst after 2.5 years. Currently working as a Senior Product Manager.
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