Technical Support Engineer, Bluesight
More information about location
Medical intelligence automation vendor
Job no longer available
Medical intelligence automation vendor
101-200 employees
Job no longer available
More information about location
101-200 employees
Company mission
To simplify the top complexities of hospital pharmacies.
Role
Who you are
- Bachelor's degree required. Electrical or Computer Engineering Degree Preferred
- 2-3 years of experience in administering and/or troubleshooting issues related to hardware, IT systems, and networks
- Advanced network troubleshooting abilities required
- RFID hardware experience strongly preferred
- A+ or Net+ or equivalent certifications strongly preferred
- Healthcare experience a plus Strong attention to detail, analytical, and problem-solving skills
- Professional and polite demeanor
- Knowledge and experience within a SaaS environment is preferred
What the job involves
- We are looking for an energetic Technical Support Engineer who will provide technical and network problem resolution to end-users (customers and internal) by performing a question-based diagnosis process while guiding users through step-by-step solutions
- The Support Engineer will help complete IT questionnaires, assessments, and work with hospital IT to ensure hardware and software meets their standards
- This position is a hybrid position and open to applicants in the Washington D.C. Metro area and in Austin, TX
- Answer inbound phone calls from customers on the technical support line
- Respond to emails from customers
- Assist employees with general IT issues such as email, wireless, and other IT product
- Assist customers with technical issues related to Bluesight products and solutions
- Resolve issues, maintain high-end customer satisfaction and confidence
- Analyze application data and ensure accuracy with resolutions
- Security assessments and remediation
- Other duties and technical projects as assigned
Our take
Bluesight (formerly Kit Check) is a software provider offering automated hospital pharmacy kit processing solutions to healthcare institutions. Bluesight's solution is improving medication safety by optimising its management process, which in turn reduces risks, improves efficiency, and brings cost savings to hospitals and pharmacies.
To date, Bluesight's Medication Intelligence™ solutions have been adopted by over 1,000 hospitals in the US and Canada and are directly responsible for reducing replenishment processing times by over 90% while improving pharmacy kit accuracy and safety.
Leading the way for automated hospital pharmacy kit processing, Bluesight is dedicated to driving innovative medication safety solutions for healthcare institutions and patients alike. As demand for its solutions continues to grow and on the back of impressive funding rounds, the company looks to keep up and remain at the forefront of automated pharmacy processing technology.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Jun 2016
$15m
SERIES C
Jan 2015
$12m
SERIES B
Total funding: $37.5m
Company benefits
- Unlimited Vacation
- Fully Remote
- Comprehensive Insurance
- Home Office Stipend
- Monthly Health & Wellness Stipend
- Short & Long Term Disability Coverage
- 401K Program (via Vanguard) with up to 4% company match
- Paid Parental Leave
- Investing Into Your Career Growth
- Local Meetup, Team & Company Retreats
Company HQ
Eisenhower East, Alexandria, VA
Leadership
Kevin MacDonald
(Co-Founder & CEO)Previously the Vice President of ODIN Technologies, as well as the Lead RFID Architect at Sun Microsystems.
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