Director of Sales Engineering, Visa

• A successful candidate must have a background in API integration and be a strategic and critical thinker with an exemplary record of client facing interactions
• Superior presentation skills with sales acumen
• Excellent client engagement and relationship building skills
• Strong knowledge of Operational and IT payment processing environments
• Strong knowledge of API integration points
• Strong knowledge of the processing environment, key players, and market positions focusing on modern banking platform and functionality
• Exceptional written and verbal communication skills with the ability to establish effective relationships across all levels of management
• Keen interest in in innovation and technology
• Exceptional ability to manage & foster internal and external resources and cross-functional relationships
• Strong analytical skills and attention to detail
• Comfortable with ambiguity and operating in an environment synonymous with change
• 10 years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Desirable

• The Visa DPS processing team is seeking a Sales Engineering Director with extensive proven technical acumen in an Issuer Processing environment
• This position is primarily focused on the DPS Forward processing solution and will encompass a wide range of responsibilities including client facing solutioning and whiteboard sessions, providing high level product demos, deep dive postman demos, and crafting appropriate RFP responses
• The Sales Engineering Director will play a critical role in Visa DPS sales and retention success and must be able to connect emerging market trends with DPS products, solutions and competitive analytics to provide direction and positioning to support a DPS win in the market
• The DPS Sales Engineering Director will act as liaison between sales and the Forward product team to ensure the voice of the customer such that market trends are communicated to affect roadmap development and prioritization
• Consultation sessions with prospects and existing clients (i.e. integration, ISO messages, APIs, Digital issuance)
• Lead the solutioning efforts for all DPS Forward prospects
• Maintains a deep knowledge of all DPS/Visa products and services but is the designated specialized SME for Forward functionality
• Support on-site and virtual sales pitches and client renewals through presentations and demonstrations
• Maintain deep understanding of Forward development roadmap and update RFPIO content and Master Deck accordingly
• Deliver product and competitor information to drive and support product development and innovation strategies
• Identify and highlight key partnership opportunities across the processing industry e.g. (TSYS, FDR, Correlation, Mobile banking providers, Symitar, Hartland etc.)
• Recommends changes to current sales techniques, procedures or promotional efforts based on market research and new trends
• Collaboration with product teams to ensure sales teams are well educated and up to date on DPS products and services, and product understands product gaps from a market perspective
• Work with the head of sales and Client success teams to develop and execute strategies to help drive client engagement leading to an increase Visa processing volume, market share and expand penetration of Visa DPS products and solutions. This position will have shared goals across, net new acquisition targets, retention targets, compression targets, new products and upsell
• Complete the RFP efforts for all Forward system requests
• RFPIO tool: Provide input for all Forward content
• Foster in-depth and productive relationships at all levels with the client and the Visa organization
• Actively lead various ad-hoc internal projects as assigned