IT Support Engineer, Farewill
£35-40k
+ Stock options
4 days a week in office (Haggerston, London)
Wills, probate, and cremation service
Job no longer available
Wills, probate, and cremation service
21-100 employees
Job no longer available
£35-40k
+ Stock options
4 days a week in office (Haggerston, London)
21-100 employees
Company mission
To change the way the world deals with death.
Role
Who you are
- #1 A kind and supportive problem solver! You’re motivated to help people solve their problems. You’re able to solve a lot of things from your experience but are equally comfortable diving in to learn and research things you’ve never encountered before
- #2 A technology enthusiast who makes things simpleYour instinct is to automate manual tasks for everyone so we can spend more time on impactful projects and supporting our customers. Our in-house software engineering team can help you build your coding and automation skills
- #3 A great communicator As our IT Support Engineer you’ll be talking to everyone in the business. You’re someone who can understand commercial pressures and communicate technical concepts to non-technical people in a way that enables them to understand tradeoffs
- Macbooks and the occasional PC
- MDM software, ideally Addigy
- Google Workspace
- Office setup with wifi/meeting room hardware
- Familiarity with core information security concepts
What the job involves
- Our team needs a great IT setup with the right hardware and software to do their roles with the kindness, urgency and focus that our customers deserve
- This is a fantastic opportunity to take ownership of the IT infrastructure of a small, high performing business and to make a meaningful impact on how our team works
- You’ll report into our VP Engineering and work closely with our People Ops Lead on making sure that our team has the best possible IT setup for both office and remote work
Application process
- You will have an initial conversation with someone from our Recruiting team. We’ll be keen to learn more about you and your experience, and to tell you more about Farewill
- You’ll then have an onsite interview with our VP Engineering and People Ops Lead who will talk to you in more depth about your experience, and technical expertise. This will involve a functional task to allow you to demonstrate your skills and to give you a better flavour for the role
- Lastly, everyone who joins our team meets with a member of our Exec team
Salary benchmarks
Our take
In the UK, the majority of wills and probates are made by solicitors or will-writing firms. However, these are often extremely expensive and not affordable for most people.
A growing number of DIY will services have popped up over the last few years, but most have poor user experience and no real support beyond the form itself. Customers are required to read 10-20 pages of legal documents and decide what applies to them. Farewill's technology asks simple questions and generates legal text. Wills are important legal documents, and so each will is still checked by a specialist. Customers to date have raised hundreds of millions of pounds in charity by leaving a gift in their will.
A competitor in the US (Willing) has taken the freemium route, referring customers to funeral services to make money. However, Farewill believes it can provide a better experience if the product is paid for. Farewell is also partnering with UK companies to provide the service as a perk to their employees, a novel distribution method.
Since launching in 2015, the company has also delved into funeral services. By blending smart technology, Farewill prides itself in dealing with all aspects of death and is committed to making this process faster and fairer for people all over the UK.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jul 2020
$26.9m
LATE VC
Jan 2019
$10.1m
SERIES A
Total funding: $38.4m
Company benefits
- £1000 and 3 days a year to spend on your development
- 28 days holiday and flexible working, dependent on your role
- Regular team lunches and socials
- Stock options
- An unlimited Santander Cycles pass, free fruit and snacks, a beautifully bright office in Haggerston and – most of all – the chance to have a real impact on people’s lives
Company HQ
Haggerston, London, UK
Leadership
Dan Garrett
(CEO)They studied Global Innovation Design at the Royal College of Art. They also have a Masters degree in Structural Engineering and Global Innovation Design.
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