Desktop Support Engineer, Flywire

$75-90k

+ Restricted Stock Units + Employee Stock Purchase Plan

macOS

Linux

Windows

GSuite

Okta

JIRA

Confluence

Slack

Mid and Senior level

Boston

More information about location

3+ days a week in office

Global payments processing

Be an early applicant

Global payments processing

1001+ employees

FintechB2BPaymentsSaaS

Be an early applicant

$75-90k

+ Restricted Stock Units + Employee Stock Purchase Plan

macOS

Linux

Windows

GSuite

Okta

JIRA

Confluence

Slack

Mid and Senior level

Boston

More information about location

3+ days a week in office

1001+ employees

FintechB2BPaymentsSaaS

Company mission

To save international students and their families money that would otherwise be lost on bank fees and unfavorable foreign exchange rates.

Job

Company

Role

Who you are

You must be comfortable working independently and be willing to actively take on a range of responsibilities from setting strategy to completing individual requests
Bachelor of science or equivalent
3+ years of experience working in an IT support/help-desk environment
3+ of expertise with Mac OS X or Microsoft Windows Operating Systems. Working experience with Linux is a plus
Knowledge of TCP/IP, DHCP, DNS, LAN, VPN and basic VoIP concepts
Experience working in JIRA Service Desk or another applicable ticketing system
Familiar with managing SaaS tools like Gsuite, Okta, Slack, Jira or Confluence
Can work with a wide range of personalities and levels of employees from associates to C level executives
Ability to travel 10% of the time as required
Hybrid at least 3 days in office
Candidates must be located within the Great Boston Area

What the job involves

We, at Flywire, are seeking a Desktop Support Engineer to oversee IT support needs at our Boston office
You will be responsible for providing and maintaining reliable employee connectivity of office IT systems and desktop solutions across our global workforce
Facilitate new user on-boarding with the setting up of IT equipment and access
Assist users in setting up video conferencing facilities
Plan and manage capacity for hardware and software to cater to business needs
Maintain IT facilities in the office and server rack
Lead local IT vendor relationships
Oversee and maintain an inventory of company assets, systems and peripherals
Respond to helpdesk requests and work to improve the support process
Assist with support tasks related to operating systems, software applications, wireless networks, networking, VoIP issues, and printers
Provide technical training and guidance to both onsite and remote employees
Create, update, and maintain knowledge articles in our knowledge management system

Our take

Flywire is a digital platform that simplifies the paying experience for international transactions. Flywire leverages its vertical-specific software and payments technology to deeply embed within client's existing accounts-receivable workflows.

Flywire was first set up to help international students pay their tuition for American colleges, but has since grown into a global payments enablement and software company. It has processed billions of dollars in payments for clients across the world and recently secured approval for its major payment institution license, enabling it to operate domestic money transfer and cross-border money transfer services.

Flywire serves clients across education, healthcare, travel, and B2B, including several Ivy League schools, and top US hospital systems. The company appears to be focussed on growth, including by strategic acquisitions and entry into new markets, recently in the Asia Pacific and Australia, as well as further developing its channel partners ecosystem.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

12% employee growth in 12 months

Glassdoor (4.4)

Trustpilot (3.9)

Company

Funding (last 2 of 8 rounds)

Mar 2021

$60m

SERIES F

Feb 2020

$120m

SERIES E

Total funding: $323.2m

Company benefits

Competitive compensation, including Restricted Stock Units
Employee Stock Purchase Plan (ESPP)
Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
Dynamic & Global Team (we have been collaborating virtually for years!)
Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
Be a meaningful part in our success - every FlyMate makes an impact
Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
Work From Home Stipend
Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Company HQ

Boston, MA

Leadership

Mike Massaro

(CEO, not founder)

Consultant at PwC. VP Strategic Accounts at Carrier IQ, before joining Flywire as VP Business Development in 2013. Became CEO upon departure of founder Iker Marcaide in 2013.

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