Technical Customer Service Associate, Veeva
Nordic Languages
Cloud-based software for life sciences
Job no longer available
Cloud-based software for life sciences
1001+ employees
Job no longer available
1001+ employees
Company mission
Building the Industry Cloud for Life Sciences
Role
Who you are
- 1+ year of relevant experience in a customer service role
- Effective communication, organizational, and time management skills
- Professional telephone manner
- Ability to quickly learn and communicate technical information
- Demonstrated competence in standard computer packages (Word, Excel, PowerPoint)
- Excellent verbal and written communication skills in English
- Excellent verbal and written communication skills in Norwegian, Swedish, and or Finnish
What the job involves
- Advise end users on best practices when using Veeva’s applications
- Identify and resolve client issues associated with Veeva’s applications
- Build strong and professional relationships with all users of Veeva’s applications
- Provide recommendations/feedback on client service improvements and product development
- Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers
- Maintain accurate records of all email/telephone/chat correspondence related to the role
Salary benchmarks
Our take
Veeva was created out of a predicted need for cloud-based enterprise software at a time when this software was nascent, and when current systems were archaic and cumbersome to use. By focusing on the life sciences sector, the company fills a niche to help some of the most operationally complex businesses run efficiently.
Veeva has managed to position itself as the go-to solution for large and growing companies in the life sciences sector by offering fully comprehensive cloud solutions that support the most critical functions from R&D to commercial.
The company has over 800 customers, ranging from the world’s largest pharmaceutical companies, such as AstraZeneca, to emerging biotechs. For future growth, Veeva looks to the continual development of its services and expansion of its customer base. Its 2024 launch of the Veeva Compass Suite for commercial data products gives a more comprehensive view of patient information and exemplifies how Veeva is strengthening its product to meet future challenges.
Freddie
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Company benefits
- Fitness and wellness reimbursement
- 2% salary towards personal development
- Childcare vouchers
- Work anywhere
- Home internet reimbursement
- Private Medical Insurance
- Cash Health Plan
- Life Assurance
- Income protection
- Auto Enrolment Pension Scheme
- 25 days + Public Holidays + 3 day festive break
Company HQ
Pleasanton, CA
Leadership
Matt Wallach
(Board Member)Previously Chief Marketing Officer at Health Market Science for 2 years and General Manager - Pharmaceuticals & Biotechnology at Siebel Systems for 5 years.
Peter Gassner
(CEO)Previously Staff Developer at IBM for 5 years and SVP of Technology at salesforce.com for 2 years
Share this job