Senior Platform Manager, Airbnb
CS Business Testing
$194-239k
More information about location
Community marketplace for holiday accomodation
Be an early applicant
Community marketplace for holiday accomodation
1001+ employees
Be an early applicant
$194-239k
More information about location
1001+ employees
Company mission
To create a world where anyone can belong anywhere.
Role
Who you are
- 5+ years of experience in Quality Assurance, Business Testing or related fields
- Strong analytical skills with the ability to use complex datasets for real-time insights and planning
- Excellent communication skills to engage, ideate, and collaborate with diverse teams and leadership
- Ability to identify operational inefficiencies, develop solutions, and implement process improvements
- Experience with Google G-Suite (documents, sheets, slides, shared drive)
- Familiarity with additional project management tools (Asana, Airtable, LucidChart) or other administrative tools (Docusign) a plus
- Collaborative and community-first user-centric mindset, with experience in cross-functional team projects blending technology, operations, and product ecosystems
- Experience in operating in global environments across cultures, locations, and time zones
What the job involves
- The Airbnb Community Support (CS) team is a global business unit that provides support to our Community of millions of guests and hosts who take trips and join experiences around the world every year
- Within CS, the Platform and Experience team is responsible for the product and technology that enables an intelligent, scalable and exceptional service experience
- Work closely with crossfunctional partner teams to create comprehensive test plans, testing requirement documents, and strategies to guide the testing process
- Drive cross-functional initiatives to improve product and release quality
- Identify and implement improvements to the testing process
- Develop and refine processes and dashboards for tooling access and tooling account management, vendor spend tracking
- Lead a small team of UAT testers
Our take
When Airbnb was originally founded, the product helped customers book air mattresses on people's apartment floors. Since then, Airbnb has had over a billion customers hosted through its platform. With more than 4 million registered hosts worldwide, it has grown into a major player in the hospitality sector.
Airbnb has been successful in disrupting the traditional holiday lettings sector. Before it existed accommodation was limited to hotels and bed and breakfasts, but Airbnb has mainstreamed the idea of renting out spare rooms or even entire homes. It has created a new sector of hosts purchasing properties to rent out on the platform and provides a level of flexibility and a range of offerings not previously possible for travelers.
Perhaps a victim of its own success, by 2022 supply of Airbnb-listed properties began to outstrip demand in some markets, as hosts overestimated the appetite for domestic travel. However, the company is still posting strong financials and has unveiled new tools to support its hosts in a tougher rental market. With a healthy bottom line and a huge user base, Airbnb is very likely to overcome the current market turbulence and continue its growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Apr 2020
$500m
GROWTH EQUITY VC
Mar 2017
$447.8m
SERIES F
Total funding: $3.8bn
Company benefits
- Paid volunteer time
- Health food and snacks
- Generous parental and family leave
- Learning and development
- Annual travel and experiences credit
Company HQ
Showplace Square, San Francisco, CA
Leadership
Brian Chesky
(Co-Founder & CEO)Previously an Industrial Designer, studying at Rhode Island School of Design.
Nathan Blecharczyk
(Co-Founder & CSO)Studied Computer Science at Harvard, and had around 4 years of professional Software Engineering experience before founding Airbnb, including interning at Microsoft.
Joe Gebbia
(Co-Founder)Also studied Industrial Design at Rhode Island, and previously founded various design-related startups
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