Director of Product Management, SugarCRM
Platform
$160-200k
3+ days a week in office
Customer relationship management platform
Open for applications
Customer relationship management platform
501-1000 employees
Open for applications
$160-200k
3+ days a week in office
501-1000 employees
Company mission
To help marketing, sales and customer service teams achieve high-definition customer experiences by providing the CRM platform that makes the hard things easier.
Role
Who you are
- 10+ years of product management experience, including 3+ years leading product managers or cross-functional teams
- Deep understanding of platform and ecosystem strategy — including APIs, integrations, and extensibility
- Experience with enterprise SaaS products, ideally in CRM, CX, or adjacent domains
- Track record of delivering cross-product initiatives such as unified UX, analytics, or data frameworks
- Strong technical acumen and ability to engage deeply with Engineering and Architecture
- Excellent communication, stakeholder management, and storytelling skills
- Proven ability to execute both strategically and tactically — from vision to delivery
- Bachelor’s degree in Computer Science, Engineering, or related field; MBA a plus
- We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for
What the job involves
- We’re looking for an experienced Director of Product Management to lead the strategy, vision, and execution for the foundational platform that powers all SugarCRM products
- This is a key leadership role responsible for defining how our platform scales to support new capabilities — from conversational AI and analytics to integrations, identity, and unified experiences
- You’ll lead a team of talented Product Managers, guiding them in building a cohesive, extensible foundation that connects our ecosystem and accelerates innovation across the company
- You’ll collaborate closely with Engineering, Architecture, UX, and Go-To-Market teams to bring platform strategy to life, ensuring Sugar’s platform remains secure, scalable, and delightful — for both end users and administrators
- Define and Drive the Platform Vision: Shape the strategic direction for SugarCRM’s platform, ensuring it powers consistent, scalable experiences across all products
- Lead and Develop the Team: Manage a team of Product Managers, providing mentorship, clear direction, and growth opportunities
- Unify User Experiences: Deliver initiatives that bring together the end-user and admin experiences, creating a cohesive, intuitive environment
- Advance Conversational AI and Analytics: Oversee platform capabilities that power AI-driven experiences, insights, and analytics across the product suite
- Own Core Platform Services: Drive roadmap and execution for identity and user management, common data model, and third-party integrations
- Collaborate and Influence: Partner across Product, Engineering, and Go-To-Market to ensure platform capabilities align with business priorities and customer value
- Measure and Communicate Impact: Define KPIs for platform performance, adoption, and satisfaction, ensuring transparency and accountability
Our take
Many leading CRM software require a lot of manual entry, but have little job-specific functionality, making tracking and interacting with potential and current customers time-consuming and inefficient. SugarCRM, which started as a project to elevate CRM with automation, has since grown into an AI-driven cloud product used by thousands of companies across the globe.
The Sugar Platform incorporates robust cloud structures and security, presents AI-powered predictions for customer trajectories and supports macro and micro customisation options. Importantly, its versatility and flexibility make it suitable for multiple teams across the CRM landscape.
Though it's far from the only CRM platform on the market, SugarCRM’s longevity as a company exemplifies its trusted status among businesses from many sectors. Ultimately, CRMs are a vital part of almost all industries, and Sugar’s established place in the market gives it plenty of scope for further success.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Jul 2019
$16m
LATE VC
Jan 2015
$3.6m
CONVERTIBLE
Total funding: $139.2m
Company benefits
- Excellent healthcare package for you and your family
- Savings and Investment – 401(k) match
- Unlimited Paid Time Off
- Paid Parental Leave
- Online Legal Services (Rocket Lawyer)
- Financial Planning Services (Origin)
- Discounted Pet Insurance (Embrace Pet Insurance)
- Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public
- Health and Wellness Reimbursement Program
- Travel Discounts
- Educational Resources - Career & Personal Development Program
- Employee Referral Bonus Program
- We are a merit-based company - many opportunities to learn, excel and grow your career!
Company HQ
Financial District, San Francisco, CA
Leadership
Clint Oram
(Co-Founder & Chief Strategy Officer)Previously Product Manager at Epiphany and Software Engineer at Hewlett Packard Enterprise.
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