Product Support Engineer, StreetLight Data
$70-80k
Interactive transportation data platform
Job no longer available
Interactive transportation data platform
101-200 employees
Job no longer available
$70-80k
101-200 employees
Company mission
To provide better data in order to enable better transportation decisions.
Role
Who you are
- Bachelor’s degree required, preferably in a technical discipline such as Engineering, Transportation, or Urban Planning. MS degree in a similar field is a plus
- 2+ years of experience working in transportation engineering/consulting, transportation agencies, urban planning, or mobility industry
- 2+ years of experience in a customer facing role required; technical support of customers using a software application is a plus
- 2+ years of experience working with data manipulation tools, such as well Excel. Comfortable working with data and identifying patterns
- Quick learner with problem-solving abilities and a strong understanding of user needs
- Excellent written, as well as verbal communication skills - this job requires regular communication with customers via email and phone
- Be extremely organized and able to follow and design processes
- Experience with geospatial tools (such as QGIS or ArcGIS) and statistics are a plus
- Experience in customer services and deliverables is a plus
- Location based in CT or ET time zones strongly preferred
- Occasional travel to StreetLight Data in-person events (when feasible)
What the job involves
- This position reports to the Director, Support and is remote with the option to work out of any Jacobs’ offices in the US, CT/ET
- Provide comprehensive support for users of the StreetLight InSight® platform and other StreetLight products
- Resolve issues quickly within published SLAs and maintain a high level of end-user confidence and satisfaction
- Identify potential problems and understand when problems exist without being prompted
- Analyze the root cause of tickets and permanently resolve issues
- Provide troubleshooting and resolution on technical topics with issue resolution in mind
- Provide post-resolution follow ups with customers and other StreetLight teams
- Create and maintain support content and FAQs
- Manage a high volume of inbound requests in a timely and organized manner
- Identify areas of improvement for Support team processes and communicate with team and Director
- Work collaboratively with all teams at StreetLight to ensure a positive experience for customers at all stages of the customer journey
- Successfully work cross-functionally with teams throughout StreetLight to improve processes for internal efficiency and ultimately customer satisfaction
Our take
Ride-hailing services, the micro-mobility industry, and the rise in electric and self-driving vehicles are having a dramatic impact on the complex web of traffic in the U.S. General increases in road travel combined with these new transportation innovations are increasing traffic congestion, and current options to analyze the data behind this traffic for improved navigation efficiency are limited.
StreetLight uses location data from third-party smartphone apps in order to provide a real-time overview of traffic congestion levels. Through using this location data, the company can provide insights into any transportation system including micro-mobility vehicles and foot traffic, ultimately providing information to its customers to help manage and optimize transportation systems.
Several other companies are aiming to tackle shipping fleet efficiency, self-driving car communication, and other granular data points regarding traffic. However, Streetlight has taken a more unified approach through the use of smartphones, to provide a bigger picture of traffic data across every transportation method. The company has been acquired by Jacobs, an international technical professional services firm, providing the chance to increase its business reach on a global scale.
Steph
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Aug 2020
$15m
SERIES D
Aug 2018
$10m
SERIES C
Total funding: $46.8m
Company benefits
- StreetLight Data offers a competitive salary and benefits package
Company HQ
South Beach, San Francisco, CA
Leadership
Laura Schewel
(CEO)They studied at Yale and Berkeley and worked at the Rocky Mountain Institute as a Consultant. They also worked as an Analyst at the Federal Energy Regulatory Commission.
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