Customer Experience Specialist, Zero Gravity

Operations Team

£30k

50% bonus + share options

Junior and Mid level

London

More information about location

3-5 days a week in office

Powering students from low-opportunity backgrounds into top universities and careers

Job no longer available

Powering students from low-opportunity backgrounds into top universities and careers

21-100 employees

B2CB2BEnterpriseEducationRecruitmentTutoringNetworkingSocial ImpactCommunity

Job no longer available

£30k

50% bonus + share options

Junior and Mid level

London

More information about location

3-5 days a week in office

21-100 employees

B2CB2BEnterpriseEducationRecruitmentTutoringNetworkingSocial ImpactCommunity

Company mission

To unlock potential by empowering ambitious students from low-opportunity areas to secure the universities and careers they deserve.

Job

Company

Role

Who you are

Exceptional communication and relationship-building skills
Proven experience in customer support, copywriting and content creation
A passion for social mobility and helping students succeed
A keen enthusiasm for the dynamism and agility needed to thrive in startup culture and operations
Experience in gathering, analysing, and leveraging data is a plus
Tech-savvy holding a familiarity with GSuite, Intercom, Notion, Slack, Asana, Airtable or Zapier tools is a plus

What the job involves

Champion the success of our members by providing the necessary tools, resources, and support to maximize their Zero Gravity experience. This includes steering Intercom's user support bot, to new heights of efficiency and responsiveness, ensuring top-notch AI management
Ignite our reputation by designing outreach campaigns that generate authentic and captivating member reviews, propelling Zero Gravity into the spotlight. Simultaneously, work closely with the Brand team to create mesmerising email content and compelling Intercom post content, captivating our rapidly growing audience and promoting various Masterclasses, Career Programs, and new products
Harness user feedback to relentlessly elevate the Customer Effort Score (CES) and continuously refine our platform's offerings. As a tone-of-voice champion, stay ahead of the game on user-facing internal content and continuously update macro and FAQ content for optimized user support
Work closely with our Fund team to transform lives by helping select Zero Gravity scholars and facilitating the distribution of scholarships
Take ownership of Avo, our in-house CRM, and strategise with the dev team to continuously improve our tech. Use these tools to oversee our member pipeline and engagement, ensuring every match is impactful
Join forces with our Community Manager and Brand team to shape our membership for scale. Maintain a secure and welcoming atmosphere, guiding member behaviour as we expand

Application process

1. Submit your application
2. Intro call with (15 mins)
3. In-person task (1 hour)
4. Final round in-person meet the team (1 hour)

Salary benchmarks

Our take

Zero Gravity unleashes the potential of talented students from low-income backgrounds by propelling them into university, work, and life. Since its launch, it's mentored over 15,000 low-income students into highly selective universities and hundreds into elite careers. Believing that talent is spread evenly, but opportunity is not, it's dedicated to changing that so students can achieve futures they once thought impossible.

It unlocks student's potential by breaking down barriers to opportunities through the power of membership. Its mentoring and masterclasses offer an inside track to reaching the best universities and careers, with technology that enables the company to achieve these goals at speed and scale.

Alongside its main initiatives, the company has established Zero Gravity Fund to provide financial support to talented students from low-income backgrounds. Since its inception, it has deployed over £1.5 million in scholarships to Zero Gravity members, further supporting their journey. Through both its programs and financial aid, Zero Gravity is committed to ensuring that every student has the opportunity to reach their full potential.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

B Corporation

50% female employees

161% employee growth in 12 months

Glassdoor (4.7)

Trustpilot (4.9)

Company

Funding (last 2 of 4 rounds)

Jun 2024

$2.2m

SEED

Dec 2021

$4.6m

SEED

Total funding: $7.4m

Company HQ

Barbican, London, UK

Leadership

Joe Seddon

(Founder & CEO)

Award-winning social entrepreneur who has scaled Zero Gravity from his student bedroom into one of the UK's leading tech-for-good startups. Featured in the Forbes 30 Under 30 list.

Tom Haywood-Pope

(COO)

Commercial leader with 10 years’ experience scaling social impact and EdTech startups. Drives Zero Gravity’s growth and partnerships, supporting 20,000+ students into top unis and careers.

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