Director of Customer Success, Amplitude
$187-312k
+ Equity
Product analytics company
Job no longer available
Product analytics company
501-1000 employees
Job no longer available
$187-312k
+ Equity
501-1000 employees
Company mission
To be the epicenter of digital business.
Role
Who you are
- 6+ years of Customer Success, Services or Consulting experience, preferably within Enterprise SaaS
- 5+ years of direct management experience and a track record of achieving results and building high-performing teams
- A deep understanding of the customer journey and what success means in Enterprise SaaS
- A customer-focused mindset and passion for our customers’ success with the ability to balance the needs of the customer with those of the business
- A proven track record of operational excellence (KPIs, process improvement, etc.)
- Recruited, groomed and led teams in a high-growth company, including the ability to excel in a high-growth company that requires rapid iteration and constant evolution
- A background in Analytics or data-centric technologies (CDP, data integration etc.)
What the job involves
- As Director, Customer Success (East), you will own a key portion of our business in North America and lead a diverse and talented team of CSMs
- You will report to the VP, Global Customer Success and will own the overall adoption, value realization, and success planning for customers owned by our east CSMs
- Lead and directly manage Customer Success Managers (CSMs), including recruiting/hiring, development, and performance management
- Be a key member of the Customer Success leadership team & the voice for Customer Success Management at Amplitude
- Own success metrics in the America East region, specifically NRR and associated leading indicators of success
- Partner with regional sales counterpart to drive retention and expansion within your market
- Build relationships with key customer stakeholders to strengthen the Amplitude partnership
- Master Amplitude’s value proposition and use cases to become a trusted advisor to our customers
- Work with cross-functional leaders (Product, Professional Services, Marketing, Operations etc) to drive success for our customers
- Identify customer trends, successes, and challenges to leadership and present a point of view on how to standardize and innovate how we deliver success and services
Our take
Amplitude provides product analytics to help companies understand user behaviour. Product, marketing, and growth teams use Amplitude to discover and share insights about user engagement, retention, and revenue.
Amplitude’s user flows reveal which actions are the most commonly taken after users sign up, and which usually precede purchases made in-app, creating paths through the app. The behaviour of individual app users can be viewed with unlimited real-time activity feeds and user timelines.
Thousands of companies use Amplitude analytics, including Microsoft, Under Armour, Intuit, Twitter, Bonobos, Peloton, and many more. In 2024, a securities fraud case was filed against Amplitude due to an IPO and stock share rise that was alleged to be artificially inflated before their downturn in 2022. The case has since been resolved, and Amplitude continues to release new products and operate at full capacity.
Freddie
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2021
$150m
LATE VC
May 2020
$50m
SERIES E
Total funding: $336.2m
Company benefits
- We offer a generous 12-week parental leave for fathers/partners and 18-20 weeks for new birthing parents. This leave policy also provides flexible scheduling so you can spend time with your family and bond with your little one. Specific leave policy will vary by country
- We believe it’s important to unplug from work to reset and recharge. We offer flexible vacation time and unlimited PTO — and we encourage you to use it!
- We provide a monthly stipend for the wellness activity of your choosing, from gym memberships and fitness classes to acupuncture and massages
- Equity is an important component of compensation, but it should benefit you (not just the company). In addition to offering competitive RSU grants that vest quarterly over three years, our Employee Stock Purchase Plan gives employees the option to buy below market price
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Spenser Skates
(Co-Founder & CEO)Previously worked as an Algorithmic Trader, Researcher at DRW Trading Group. They co-found Sonalight but are no longer working at the company.
Curtis Liu
(Co-Founder & CTO)Previously worked as a Teaching Assistant at MIT and as a Software Engineer at Google. They co-found Sonalight but are no longer working at the company.
Jeffrey Wang
(Co-Founder & Chief Architect)They studied computer science at university. They have extensive experience in software engineering prior to co-founding Amplitude.
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