Staff Technical Account Manager, SentinelOne
Autonomous cybersecurity platform
Job no longer available
Autonomous cybersecurity platform
1001+ employees
Job no longer available
1001+ employees
Company mission
To defeat every attack, every second, of every day.
Role
Who you are
- At least 3 years experience in field engineering: Senior support engineer (tier 3-4)/Technical Account Manager/Pre-Sales
- Strong application and/or Endpoint security background
- Strong project management skills
- Experience working with Enterprise customers - Required
- Excellent customer oriented individual, a problem solver
- Professional and articulate with excellent written communication skills
- Fast learner, team player, problem solver, ability to work in fluctuating workload environment and with a globally dispersed, cross cultural team
- Ability to multitask and prioritize
- Position can include travel of up to 20%
- Experience with host base (endpoint agent) security solutions is preferred
- Multi OS support experience: Windows, Mac & Linux (mobile platforms - an advantage)
- Training delivery experience - Required
- Postgres experience or any other DB (queries and basic programming) - an advantage
- Previous scripting experience. At minimum a working knowledge of Python,Powershell, and Unix shell scripts
- Working knowledge of Windows Sysinternals is strongly preferred
What the job involves
- Own overall relationship with assigned large-scale clients while creating the platform for continuing value growth and re-purchase loyalty toward SentinelOne solution
- Lead complex implementation and onboarding projects for S1 products and services
- Deliver professional and technical account management services following the best practices and established procedures through proactive communication, strategic advisory, technical project management, service reviews, escalation management, training and more
- Work independently to evaluate a customer’s environment and architecture to deliver the appropriate design and integration solution while maintaining a high satisfaction rate. This includes, but is not limited to, evaluating customers' business needs, infrastructure, security and compliance requirements
- Work closely with Product, Engineering, Support teams as well as Upper Management, and Sales to advocate customer needs, resolve technical & business issues, defining feature requests, identifying growth opportunities, and collecting customers’ feedback
- Maintain in-depth understanding of company technology, products, and services
- Contribute to our knowledge base by creating best practices guides and video tutorials
Our take
Cybercriminals are now leveraging the power of automation to make the current threat landscape too advanced for a lot of legacy antivirus software. SentinelOne is a cybersecurity company that matches this automation with machine learning-focused software designed to help businesses defend against online attacks.
The company expanded the scope of its business from the endpoint security market to three markets valued at a combined $30 billion, including the corporate endpoint security and IT operations management markets. This gives SentinelOne a bigger potential customer base, although it also puts them in direct competition with more focused cybersecurity companies, in addition to its biggest competitor, CrowdStrike.
When the company went public in 2021, it made financial headlines as the highest-valued cybersecurity IPO ever, which gave SentinelOne a market capitalisation of $10 billion. However, it's since fallen to around $ 4 billion. It has subsequently launched S Ventures, a $100M fund, through which SentinelOne invests in cybersecurity startups and has expanded its partnership with major tax firm KPMG to accelerate cyber investigations and responses to threats.
Steph
Company Specialist at Welcome to the Jungle
Insights
61% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Feb 2021
$100m
LATE VC
Nov 2020
$267m
LATE VC
Total funding: $801m
Company benefits
- Incentive-based Wellness Challenges
- Medical, Dental & Vision
- Gym Reimbursement
- Career Wellness Perks
- Mental Health & Mindfulness
- Paid Parental Leave
- 401k
- Flexible Spending Accounts
- Short & Long Term Disability Insurance
- Employee Assistance Program
- Life Insurance
- Unlimited Time Off
- Paid Sick Time
- Paid Holidays
- Happy Hours
- Parties & Celebrations
- Team Building Activities
- All-Hands & Town Hall Gatherings
Company HQ
Old Mountain View, Mountain View, CA
Leadership
Tomer Weingarten
(Co-Founder & CEO)They started their career in Software Development at Mckit Systems prior to co-founding dPolls and Carambola Media. They left their position as VP of Products at Toluna in December 2012 to found SentinelOne in January 2013, where they serve as CEO.
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