Alliance Support Team Member, Bilt Rewards

• 2-4 years of professional experience in a support or operations type role
• Individuals who are hardworking and driven, able to manage multiple priorities simultaneously, at various stages
• Extremely organized with strong writing skills. Expert communicator in both small-talk and high-pressure moments
• A team player who’s able to learn new platforms quickly and work in a fast-paced environment with technical teams
• Ability to deal with extremely confidential and sensitive information
• Excellent problem solving and researching skills, ability to use critical thinking for solutions

Desirable

• Provide payment and program support to our partners across the Bilt Alliance. This includes refunds, product integrations, technical support, member support and more
• Triage tickets and identify trends to the appropriate internal departments and work with them to resolve the issue
• Participate in cross-functional work-streams in partnership with Finance, Product, Engineering, to support partners and contribute to the success and growth of programs across the Alliance
• Demonstrate patience and organization in understanding the nuances of each partner's business operations
• Deliver white glove customer service, while responding to complex inquiries involving multiple departments and stakeholders
• Document necessary information and escalate on going patterns internally
• Manage issue escalations and provide support to teams balancing competing priorities
• Reporting to: Director of Customer Experience & Alliance Support Manager