Product Designer, Extend
$122.3-129k
Warranty and protection plan services
Open for applications
Warranty and protection plan services
201-500 employees
Open for applications
$122.3-129k
201-500 employees
Company mission
To revive an industry that's been starved of modernity and change for too long.
Role
Who you are
- Bachelor’s degree in Web Design, Computer Science, Architecture, or closely related field
- 2 years of experience in product/UX design related experience
- Must have experience with each of the following:
- Develop user-centered designs with computer-assisted design tools, such as AutoCAD and Figma
- Create stakeholder presentations with Rhino 3D modeling and PowerPoint to clearly communicate complex design solutions
- Develop micro-interactions and motion design elements using Adobe Creative Suite, incorporating principles of visual design and color theory
- Apply architecture, engineering and construction (AEC) project management methodologies to orchestrate complex design initiatives from concept to execution using building information modeling (BIM) tools, including AutoCAD
- Create accessible and reusable design patterns supporting and ensuring strict adherence to Universal Design principles and American with Disabilities Act (ADA) compliance guidelines using Keynote
- Conduct user research to support product design, prototyping and future construction through interviews, workshops, and surveys, using SurveyMonkey, Miro, and Google Suite for synthesis, planning, and stakeholder alignment
What the job involves
- Conceive, define and execute user experiences across our web and mobile products based on research and a focus on usability, intuitive user behaviors and physical space optimizations of platform-interaction optimizations
- Explore and find the right solution for users
- Support our product vision and strategy, including evolving Extend’s core tooling platform
- Work autonomously in a cross-functional, agile product group with product managers, engineers, and leadership to prioritize and build new features
- Contribute to product strategy by defining problems in insightful ways, understanding business needs, and innovating within technical constraints
- Develops expert knowledge of industry, competitive, comparative, complementary products
- Ensures clear, defensible problem statements exist for design solutions
- Building and performing moderated and unmoderated user research and applying insights to design decisions to achieve user and business goals delivery
- Hours: Monday – Friday, 9:00 am to 5:00 pm
Our take
Extend allows online and offline merchants to offer product warranties and protection plans at the point of sale. It aims to provide a comprehensive and centralized warranty system where before there was not one. The company also provides customers themselves with a fast support experience, where 95% of claims are resolved in just 90 seconds.
Its API based platform is integrated into the likes of Shopify, Magento, Salesforce Commerce Cloud and BigCommerce, and can also be integrated into private client-owned e-commerce platforms. This ease of use is what makes Extend so appealing for clients.
On top of this, its seen good funding thats fuelled business growth and geographical expansion. It’s interesting to note that PayPal Ventures and SoftBank are two of their main backers, as this indicates that payment giants see the value of these point of sale transactions. And in 2022, it was named a certified partner of Shopify and reached an important milestone in becoming a full-service company, taking it one step closer to its vision of becoming the "AppleCare for everything".
Steph
Company Specialist at Welcome to the Jungle
Insights
-19% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2021
$260m
SERIES C
Oct 2020
$40m
SERIES B
Total funding: $316.4m
Company HQ
Rincon Hill, San Francisco, CA
Leadership
Woodrow Levin
(Founder & CEO)Woodrow started his career by founding InStadium in 2000, where he spent 7 years before also founding Riverbank Capital and BringIt. After further roles at DocuSign and DraftKings, he founded Extend in February 2019, serving since then as CEO.
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