Senior Partner Support Engineer, Invoice2go
$90.5-108.2k
Bonus and equity
Mobile invoicing solution
Job no longer available
Mobile invoicing solution
21-100 employees
Job no longer available
$90.5-108.2k
Bonus and equity
21-100 employees
Company mission
To empower freelancers and small business owners to simplify their day-to-day workflow, grow their client base, and manage invoicing and payments.
Role
Who you are
- To ensure success as a Senior Partner Support Engineer, you should have in-depth knowledge of engineering processes, experience in technical integrations between platforms, a passion for support, and high-level communications skills
- You will need to be adept at consulting and diplomacy with high level VIP stakeholders, and know how to manage projects with multiple participants across different companies
- You will master a deep knowledge about BILL's products and processes and how these map to our partner implementations, and advocate for partner needs to provide additional solutions as our platform grows
- Ultimately, a top-notch Senior Partner Support Engineer drives partner success and retention by ensuring they have a smooth experience for their end users and a responsive and capable point of contact when urgent issues arise
- Bachelor’s degree in Computer Science or Software Engineering or equivalent work experience
- 5+ years of relevant experience supporting customers or partners at the highest level in a complex software or SaaS environment. This experience should include actively consulting with customers on critical and urgent issues and driving successful outcomes
- Strong troubleshooting, analytical and critical thinking skills
- Ability to balance multiple high pressure partner needs while focusing on resolving complex technical issues
- Experience with managing high priority incidents under SLA time constraints
- Proven ability to drive bug fixes from debug to partner delivery via engineering teams and agile process
- Capability to manage special projects and coordinate multiple teams across different companies to achieve those goals
- Experience in creating, implementing and adhering to new processes and procedures in a technical organization
- Ability to work cross-functionally and streamline teamwork between Engineering, Customer Success, Partner Managers, Product, and Sales
What the job involves
- This role will provide exceptional technical support to our bank partners, manage daily issues and projects, and triage high priority incidents within SLA
- The position is part of the Developer Programs and Partner Support team within the Engineering team
- This role requires working directly with partners via multiple communications modes (support queue, phone, meetings, scorecards, status pages, and in app) and act as liaison between banks, end user support, and engineering teams
- You will participate in the team on-call rotation to provide incident and release coverage after-hours and on weekends (typically one week per month)
- You will work closely with engineering to manage special projects and technical changes with partners
- Our team seeks to improve client satisfaction by practicing, developing, and implementing BILL service standards
Our take
Invoice2go founder Chris Strode developed the invoicing app on his daily commute while working as a freelance programmer. He struggled with existing invoicing software and was seeking something simpler with which to invoice his clients.
The all-in-one Invoice2go tool is designed specifically for small businesses and freelancers, allowing them to manage customer relationships, send invoices, accept payments, and create an online presence. Invoice2go now serves a global customer base comprising more than 225,000 businesses, processing $24 billion of payments every year.
Due to its more focused audience, Invoice2go may not position itself in direct competition with larger finance management companies such as Quicken and MYOB, although it will have to keep an eye on threats from similar startups such as Invoice Ninja, Zoho Invoice, and FreshBooks.
In mid-2021, Invoice2go was acquired by back-office software provider Bill.com for $625 million and subsequently launched ‘Grow by Invoice2go’, an award and business development program for small businesses and underrepresented groups, exemplifying the company's continued focus on elevating the freelance and small business community.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2015
$15m
SERIES C
Sep 2014
$15m
SERIES B
Total funding: $50m
Company benefits
- Volunteer Days Off
- Company wellness days
- Flexible working arrangements
- Remote working arrangements including the opportunity to travel and work remotely anywhere (up to 3 months)
- Social Clubs
- Distribution of Company swag
- Zeel virtual wellness sessions
- Calm Premium Subscription
- Employee & Family Assistance Program (EAP)
- Employee Stock Purchase Plan
- WFH Reimbursement ($450 USD)
- Additional monthly spending allowance
- Employee Resource Groups (ERG’s)
- Catered office lunches + Happy hour
- Snacks + Stocked fridge
- Quarterly office-wide engagement team events
- Onsite Barista
- The occasional onsite massage
- Access to Linkedin Learning
- Employee referral program
- Peer recognition program
Company HQ
Centennial, Redwood City, CA
Leadership
Mark Lenhard
(CEO)Studied at Yale and Stanford, and served as Head of Global Strategy at PayPal. Has also worked for companies such as JPMorgan, Magento Commerce and Adobe. Is an Advisor at Nosto, Zmags and Bolt.
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