Community Strategist, Atlassian
IT Service Management
$102.2-189k
Software development and collaboration platform
Job no longer available
Software development and collaboration platform
1001+ employees
Job no longer available
$102.2-189k
1001+ employees
Company mission
To give all teams the tools required to collaborate and innovate with new levels of productivity.
Role
Who you are
- 7+ years in a community, advocacy, or customer engagement focused role
- Strong knowledge of the IT Service Management or DevOps solution areas, including Atlassian and competitor offerings
- Demonstrated cross-team, project management experience including planning, scheduling, monitoring and reporting
- Experience gathering and analyzing data to understand the pros and cons of different decisions and options
- Documentation and facilitation skills in leading and planning meetings, reviews, and retrospectives
- Experience with social media platforms and propagating messages within online communities
- Natural empathy for and understanding of customers' needs
What the job involves
- We're hiring a Community Strategist to focus on our IT Service Management solution area
- This role will report to the Senior Team Lead, Advocacy
- Here, you'll work with stakeholders from Product Management and Marketing on community strategies that grow and activate more champions of our IT Service Management products and the Atlassian brand
- Consult and guide stakeholders in the IT Service Management solution area to build and execute multi-channel community strategies focused on engagement, knowledge exchange, connection and brand love
- Proactively identify and recommend creative ways to engage and grow our community across both 1st and 3rd party channels
- Create experiences where members and partners are excited to participate, with an emphasis on growing and activating champions
- Program manage a multi-faceted tactical approach across go-to-market teams (brand, product marketing, customer success, channel ecosystem, and more)
- Communicate with cross-functional teams, senior-level business executives, customers, and partners, generating awareness and buy-in
Our take
Atlassian creates software products for developers and project managers to help teams work together more efficiently. Since its founding in 2002, the global company has built up a strong suite of high-performing products including Jira, Trello, and Confluence.
Whilst their focus has predominantly been on software team management, products like Trello mark a shift in strategy for Atlassian, who intend to expand their coverage to other sectors. It is a smart move: with companies increasingly operating globally, the ability to coordinate projects from a common hub is more useful than ever. This is further compounded by the shift to remote workforces over the early 2020s.
Atlassian plans to further enhance the user experience of its products by minimizing friction in its connecting apps, meaning that product integration will be easier for its customers. Atlassian continues to perform strongly financially, and with its products playing a key role in two major fields - Agile and DevOps - they look set to remain an integral and successful market leader as the industry develops.
Freddie
Company Specialist at Welcome to the Jungle
Insights
41% employee growth in 12 months
Company
Funding (1 round)
Jul 2010
$60m
SERIES A
Total funding: $60m
Company benefits
- 5 annual paid Volunteer Days
- Company equity
- Flexible working hours
- Work from home opportunities
- Health insurance
Company HQ
Wynyard, Sydney, NSW
Leadership
Scott Farquhar
(co-CEO)While studying at the University of New South Wales, Scott founded Atlassian in October 2001. They have been co-CEO since, alongside being a Director of RedBalloon, and an Investor and Advisor.
Mike Cannon-Brookes
(co-CEO)Having studied Information Systems at the Univeristy of New South Wales, Mike co-founded Atlassian on graduation. As well as investing, mentorship, and directorship, Mike serves as co-CEO with Scott.
Salary benchmarks
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