Head of Customer Success, Tidelift
$180k
Opportunity to earn up to $35,000 per year in variable compensation. Generous stock option grant.
Open source management solutions
Job no longer available
Open source management solutions
21-100 employees
Job no longer available
$180k
Opportunity to earn up to $35,000 per year in variable compensation. Generous stock option grant.
21-100 employees
Company mission
To make open source work better for users and creators alike.
Role
Who you are
- Demonstrable experience building an inclusive and results-oriented culture for remote team members
- Demonstrable experience applying management skills such as feedback, career coaching, and meeting facilitation effectively in a remote or distributed setting
- Experience effectively managing a team customer facing individuals
- Excellent communication and interpersonal skills
- Familiarity with enterprise SaaS software and the sales and support process for enterprise SaaS customers
- Familiarity with developer practices and build pipelines
What the job involves
- We are seeking a highly skilled and hands-on leader to manage our customer facing teams (Customer Success, Support, and Solutions Architecture) reporting to our CTO
- In this role, you will be responsible for ensuring the success of our customers, as measured by their satisfaction and adoption and utilization of our product. In addition, you will be responsible for the performance, engagement, and alignment of members of your team in their day to day work and career growth at Tidelift
- Managing the employee performance, career growth, engagement, and day-to-day work of individuals in the customer success, support, and solutions architecture functions
- Developing and implementing customer success strategies and discovery practices to drive customer satisfaction, retention, and expansion
- Collaborating with our sales and product teams to ensure alignment across the whole customer lifecycle
- Identifying opportunities to enhance process and methodologies as we grow and scale the company
- Owning hiring and development of the team as needed to meet the needs of the company as we grow
Our take
Open source software is everywhere – a huge percentage of enterprise software projects contain open-source dependencies. This presents significant security issues if it’s not managed and maintained and, seeing as the projects were created for free, there is little incentive for busy developers to constantly upgrade and maintain these designs.
Tidelift aims to support developers and companies by monetizing open-source software while helping to secure and improve it. Its subscription is a single source for proactively managed open source components and professional assurances, giving application development teams the tools they need to create, track, and manage those components. With Tidelift, organizations can be confident that they are using open-source safely without slowing down development.
With a leadership team comprised of Red Hat, Wikipedia, Mozilla, GitHub, and Google veterans, Tidelift has a wealth of knowledge and experience to work from. Significant investment has been made in the company, that will go towards bringing its product to more customers across a wider range of industries.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Glassdoor (5)
Company
Funding (last 2 of 4 rounds)
Sep 2022
$6.5m
SERIES C
May 2022
$27m
SERIES C
Total funding: $73.5m
Company benefits
- Flexible work
- Compensation
- Professional development
- Medical and short term disability
- Parental leave
- Dental and vision
- 401K
- Time off
Company HQ
Downtown, Boston, MA
Leadership
Donald Fischer
(Co-founder & CEO)Former VC at Greylock Partners and General Catalyst Partners and former President and CEO at Typesafe. Also former VP of Online Services at Red Hat.
Havoc Pennington
(Co-founder)Experienced Engineer, former Desktop Architect at Red Hat and one of the original GNOME developers and leaders (chair of the GNOME Foundation board) who personally implemented large parts of the Linux desktop. Worked at Typesafe with Donald.
Jeremy Katz
(Co-founder & CTO)Experienced Engineer with stints as Principle Software Engineer at Hubspot and Redhat, as well as Google.
Luis Villa
(Co-founder & General Counsel)Lawyer and community builder with experience at the Wikimedia Foundation and Greenberg Traurig.
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