Customer Support Executive, Zinc Work
£30k
Offers shares, issued through the EMI Scheme
2 days a week in office
Automated employee reference and background checking software
Be an early applicant
Automated employee reference and background checking software
21-100 employees
Be an early applicant
£30k
Offers shares, issued through the EMI Scheme
2 days a week in office
21-100 employees
Company mission
To change the way people prove their work identity.
Role
Who you are
- A natural problem solver – You enjoy breaking down complex issues into simple, actionable steps
- A people-first mindset – You know that support is more than just answering questions—it’s about creating experiences that build trust
- Tech-savvy – You’re comfortable navigating digital tools and helping others do the same
- A strong written communicator – You can explain things clearly, concisely, and with warmth
- Resilient & adaptable – You thrive in a fast-moving environment where priorities can shift
- Detail-oriented – You take pride in accuracy and efficiency, ensuring your work is completed to a high standard
- 🧠 High Emotional Intelligence – You’re able to give and receive feedback with honesty and care & understand customer needs to respond thoughtfully
- 📝 Clear Communicator – Strong short-form writing skills are essential for quick, concise messaging
- 🔄 Adaptable – Comfortable switching tones and approaches depending on the audience and working in a dynamic company
- Thrive Under Pressure – You stay focused and effective in a dynamic, fast-paced environment
- 📂 Organisation – Ability to stay on top of different software, tabs, and incoming queries
- ⏳ Time Management – Skill in prioritising large volumes of customer queries efficiently
- 💻 Technical Proficiency – Ability to adapt to and operate different software systems
- 📊 Data Management – Accurately enter data and update dashboards to keep information correct and on track
What the job involves
- As a Customer Support Executive, you’ll be at the heart of Zinc’s user experience, ensuring every interaction leaves our customers feeling supported, reassured, and valued. ✨⚡️
- You’ll be the first line of support, handling queries via live chat and email, and working behind the scenes to ensure background checks are completed smoothly and efficiently
- Whether you’re troubleshooting an issue, guiding a user through the platform, or liaising with third-party providers, your goal is simple: deliver an exceptional, frictionless experience. 📲⌨️
- ✔ Be the first line of support – Jump into action as the go-to hero for user queries via 💬 live chat & 📧 email, ensuring swift, accurate, and helpful responses
- ✔ 🧘 Act as a voice of reassurance – Handle complex & sensitive customer queries with patience, empathy, and clarity, providing solutions that leave users feeling calm & confident
- ✔ 🔧 Own operational processes – Work behind the scenes to ensure candidates’ background checks are completed flawlessly & efficiently ✅📜
- ✔ 📞 Manage escalations with third-party providers – Be the connector, working with external partners to resolve missing information or issues while keeping users in the loop every step of the way 🗂️💡
- ✔ ⚡ Champion speed & delight – Keep Zinc ahead of the game by meeting SLAs, all while delivering a seamless, warm, and WOW-worthy experience ✨🎉
- ✔ 🔍 Identify improvements – Keep a keen eye 👀 on recurring issues and collaborate with the team to streamline and enhance support processes
- ✔ 💬 Deliver meaningful interactions – Go beyond just solving problems 💡💖, making every user feel heard, valued, and empowered to succeed 🎯🌟
Salary benchmarks
Our take
The existing processes for referencing and background checking suffer from notable inefficiencies, marked by biases, time-consuming procedures, and an intimidating experience for candidates. Addressing these challenges, Zinc Work aims to solve these processes by introducing an automated reference and background-checking solution.
Setting itself apart in the market, ZinC Work focuses on the user-friendly design of its solution, its swift integration into existing Applicant Tracking Systems (ATS), and its high level of customisation. With a vision to offer a solution for background checks, Zinc covers a spectrum from criminal record checks to financial, education, identity, employment, and reference checks.
Recently securing funding, led by esteemed financial services investor AVP (AXA Venture Partners) and supported by Seedcamp, facilitating the launch of groundbreaking industry initiatives. These include the introduction of the first reusable global Right To Work check, the first Employment verification reference integrated with HMRC, and a background check template library collaboratively contributed to by over 40 Zinc Work customers. This financial injection underscored Zinc's commitment to innovation and reinforced its positon as a trailblazer in the realm of automated reference and background chec king solutions.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
43% female employees
Company
Employee endorsements
Team energy
"Team energy is great, there is lots of positivity and support. Because we only come in 2-3 days a week, when we are in everyone is engaged and happy..."
Funding (last 2 of 3 rounds)
Jul 2023
$6.4m
SERIES A
Mar 2022
$1.4m
SEED
Total funding: $8.2m
Company benefits
- 24 days holiday + Bank Holidays + your birthday off
- Apple laptop and latest tech gear for your home workstation
- £1200 annual benefits allowance (ThanksBen, from month 2)
- Early finish Fridays (16:00)
- Yearly company Retreat - this year in 🇫🇷
- Enhanced Maternity, Paternity, and Adoption Leave (2 months full pay, then statutory)
- Statutory pension with NEST (3% employer, 5% employee)
- Zinc shares, issued through the EMI Scheme
- Unlimited access to MoreHappi coaching
Company values
- Empathy: Seeking to understand your perspective first
- Collaboration: We will work teogether to solve problems
- Empowered: Empowering candidates with information and data
- Speed: We will work to deliver at pace
- Integrity: We are truth seekers, providing transparent information
- Pragmatic: We're a solutions oriented team that seeks to solve
Company HQ
London, UK
Articles
Leadership
Charlotte Lucy Hall
(Co-Founder)Previously a Marketing Manager at Superscript, Podcast Producer at Talent Hacks for Scaleups, and a Marketing Executive at ILTM.
Luke Shipley
(Co-Founder)Previously EMEA Head of Technology at Intelletec for 1 year. Has also co-founded stitch Leggings and Lean Lychee.
People progressing
He was a regular soldier in the Army, after leaving and studying he joined Zinc as an SDR (After a spell gold diving in FLorida). Having come in with no experience he has promoted fast through Zinc.
Tiasha joined Zinc way back in 2021, she highlighted that she wanted to work in Account Managment and has worked hard to make this career change happen.
Diversity, Equity & Inclusion at Zinc Work
- We currently do not record LGBTQIA+ status: our team is small, which means data is hard to anonymise.
- As of January 2024, 48% of the Zinc team are Ethnic Minorities.
- We offer flexible working for everyone from day one.
- Accommodations are available for everyone, regardless of status and never need to be justified: this is outlined in our DEI Statement which is accessible to all employees.
- We offer prayer space at our co-working offices, and flexible diary arrangements for employees to keep their faith.
- We’ve created a ‘Manual of Me’ page in our company Notion: to help foster understanding and allow team members to advocate for their communication style and work patterns.
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